General Manager

Overview

General Manager (GM)

General Managers at Canada\’s leading casual dining restaurant, Boston Pizza, oversee the daily operations to ensure a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and organizational skills to support a dynamic team. They should be passionate about developing and motivating team members and recognizing star performers.

The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They demonstrate outstanding leadership, champion a fun and safe work environment, and contribute to a thriving workplace culture.

Why Is BP A Great Place To Work?

• Flexible scheduling to fit your lifestyle and promote work-life balance
• Opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development conferences, and mentorship initiatives
• A respectful culture where your feedback matters
• Reward and recognition programs

Responsibilities

Job Description

The General Manager coordinates front and back of house operations.

DUTIES AND RESPONSIBILITIES

• Provide operational and procedural guidance to employees
• Conduct orientation and oversee training for new employees
• Develop employees through ongoing feedback, performance expectations, and reviews
• Handle back office duties
• Review financial statements, sales, activity reports, and performance data to measure productivity and identify areas for improvement
• Ensure service procedures adhere to Boston Pizza standards
• Follow checklists and cleaning schedules
• Train service staff and strive to upgrade service quality
• Engage guests and ensure positive guest service
• Manage shifts, including decision-making, scheduling, and planning
• Develop and implement marketing, advertising, and community relations programs

Benefits

Full group health and dental benefits offered.

Opportunities for Serving

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Vision care

Experience required:

• Minimum 5 years in restaurant serving
• Minimum 2 years in management

Qualifications

Boston Pizza, established over 50 years ago, is proud to be recognized as one of Canada\’s 50 Top Managed Companies for over 20 years. We are committed to the development and growth of our team members, integrity, philanthropy, and innovation. If you enjoy working with people and exceeding guest expectations daily, Boston Pizza is the place for you!

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