Salesforce Engineer - Customer Care Technology (all genders)

Salesforce Engineer – Customer Care Technology (all genders)

Join to apply for the Salesforce Engineer – Customer Care Technology (all genders) role at Zalando

Role & Team

A Salesforce Engineer in Zalando\’s Customer Care environment will develop and maintain the Salesforce platform supporting the company\’s digital self-help product. This role is key to optimizing self-service, automating processes, and handling millions of queries monthly. The engineer will collaborate with cross-functional teams to build scalable, AI-powered solutions, aiming to improve self-service rates, reduce contact volume, and boost customer satisfaction, impacting Zalando\’s business and leadership visibility. It offers opportunities in high-scale applications, AI innovation, and personal development within a supportive community.

Inclusive by Design

Zalando\’s vision is inclusive by design. We do not discriminate based on gender identity, sexual orientation, expression, ethnicity, religion, or disability. Candidates are encouraged to focus on qualifications and merit. We welcome your needs for accommodations during the hiring process. do.BETTER – diversity & inclusion strategy and employee resource groups .

Responsibilities

• Developing and customizing Salesforce solutions using Apex, Visualforce, Lightning Web Components, etc.
• Implementing automation with tools like Process Builder, Flow, and AI-driven automation.
• Enhancing digital self-help options, including knowledge bases and chatbots.
• Integrating Salesforce with other systems and collaborating with cross-functional teams.
• Working in an agile environment and continuously learning to expand Salesforce expertise.

Qualifications

• Proficiency in Salesforce Service Cloud, including case management, Omni-Channel, Flows, LWC, Apex, Visualforce, and APIs.
• Understanding of customer care operations and business processes.
• Experience supporting high-volume, scalable Salesforce solutions with complex integrations.
• Strong analytical, communication, and collaboration skills.
• Minimum 3+ years of Salesforce experience, with a focus on large-scale solutions.
• Fluency in English.

Offerings

• Employee shares program, discounts, volunteering days, hybrid work, remote work options, vacation days, relocation support, family services, health & wellbeing benefits, mental health support.

Learn more about Zalando and our values: Zalando Careers

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Retail, IT Services & Consulting

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