Customer Success Manager Professional Sports (m / f / d)

KINEXON is a global leader in sports technology, providing cutting-edge solutions that optimize performance, enhance training, and improve overall team success. Our innovative products empower professional and semi-professional teams, leagues, and organizations by delivering real-time data insights to enhance decision-making and maximize potential.

MISSION OF THIS ROLE

We are seeking a highly motivated and customer-focused Customer Success Manager to join our team. In this role, you will build and develop long-term relationships with our customers, ensuring they derive maximum value from KINEXON\’s technology. You will work closely with professional teams across Europe and Asia, providing hands-on support, education, and strategic guidance.

YOUR TASKS

• Act as a trusted advisor by proactively managing a portfolio of professional sports teams and league accounts across our main sports (Soccer, Basketball, Handball, Volleyball, and Ice Hockey).
• Conduct follow-up calls, on-site visits, and email engagements to create an exceptional customer experience.
• Track and monitor overall account health, identifying concerns and potential churn risks while developing corrective action plans.
• Educate customers on the applications and benefits of KINEXON\’s product portfolio through initial onboarding and continued training.
• Provide ongoing support and consult with various stakeholders, including performance coaches, strength & conditioning staff, sport scientists, and video coordinators, on integrating sports science and technology into their high-performance ecosystems.
• Assist teams with data analysis and escalate complex requests for deeper insights.
• Collaborate cross-functionally with sales, marketing, project management, customer support, and product management & strategy teams, advocating for customer needs.
• Support pre-sales activities, including product demonstrations (online and in-person) for potential customers.
• Gather and prioritize customer feedback, translating it into actionable insights for product development and improvement.

Your Qualifications

• Bachelor\’s degree (or higher) in Sports Science or a related field.
• Experience with data analysis and familiarity with sports science concepts.
• Strong understanding of sports performance, analytics, and technology in professional settings.
• Excellent communication and relationship-building skills.
• Ability to travel as needed for on-site visits and customer meetings.
• Experience in sports as an athlete or coach is preferred.
• Fluency in German and English is required; additional language skills in Spanish or French are a plus.
• Ideally, you are living in Munich or the Munich area.

What You Can Look Forward To

At KINEXON, you will meet passionate people who love innovative technologies, tackling new challenges, and creating great products. Join our team and enjoy benefits such as:

• 30 days paid vacation (Germany) / 20 days (US)
• Family leave and flexible time off (WeCare)
• Flexible working hours
• Hybrid and remote work models
• Team and company events
• Additional benefits like mobility, sports, vacation and training budgets, and more

Learn more about our benefits and get a behind-the-scenes look on our Instagram.

About Us

KINEXON is a global location-based technology leader developing groundbreaking hardware and software solutions for the Internet of Things (IoT). Our vision is a world in perfect, frictionless flow, automating processes and creating powerful results for our customers. Founded in 2012 and headquartered in Munich, Germany, KINEXON has grown to over 300 employees across Munich and Chicago.

Being a KINEXIAN means creating impact and contributing to our culture. We are committed to diversity and equal opportunities for all individuals, regardless of gender, race, religion, age, sexual orientation, ability, or socioeconomic status.

There is no better time to join than NOW . What are you waiting for? Join us on this exciting journey!

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