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- Aufgaben: Support customers in diverse IT environments and manage accounts effectively.
- Arbeitgeber: Join a dynamic IT company focused on innovative solutions for public administration.
- Mitarbeitervorteile: Enjoy flexible working hours and fair compensation in a motivated team.
- Warum dieser Job: Be part of a future-proof market and develop your skills in a collaborative environment.
- Gewünschte Qualifikationen: Degree in IT or related field, plus experience in customer consulting and account management.
- Andere Informationen: Fluency in German (C1) and strong communication skills are essential.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
We are looking for a qualified and experienced IT Account Manager (m/f/d) with a focus on consulting and support for IT infrastructures and system solutions.
Overview:
The employee will play an important role in supporting our customers, particularly in larger and heterogeneous IT environments.
- Consulting and supporting customers in heterogeneous IT infrastructures or in the consulting and system house environment.
- Responsible for account management in the IT sector, especially for customers in public administration and federal or state authorities.
- Moderating customer meetings as well as negotiating and resolving conflicts.
- Ensuring a results-oriented and structured approach, in compliance with IT service standards.
- Using MS Office (especially Outlook, Word, and Excel) for daily tasks.
- Handling requirements and process optimizations for the service delivery of an IT service provider.
- Supporting CRM data maintenance and analysis.
Must-have criteria:
- A successfully completed degree in business informatics, computer science, or a comparable field of study with an IT focus, alternatively a completed IT-related training with professional experience.
- At least one year of experience in consulting and supporting customers in large IT infrastructures, in the consulting and system house environment, or in account management for IT topics.
- Very good knowledge and at least one year of practical experience (180 days) in using MS Office (Outlook, Word, Excel).
- High initiative, resilience, and independence.
- Excellent communication skills and negotiation skills, even in escalating situations.
- Service and customer orientation, as well as team skills.
- Good knowledge of German (at least C1 level).
Nice-to-have criteria (Preferred):
- Experience in sales or account management for IT topics, particularly with public administrations.
- Experience in process and task allocation for IT service providers.
- Knowledge of using CRM tools and practical experience with them (at least one year between 09/2019 and 09/2024).
- ITIL certification.
- Quick comprehension, analytical thinking, and a structured working style.
We offer:
- An exciting and responsible role in a dynamic IT environment.
- Participation in a motivated team and the opportunity to further develop in a future-proof market.
- Fair compensation and flexible working hours.
Application process:
If this challenge appeals to you and you meet the must-have criteria, we look forward to receiving your application!
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IT Account Manager (m/w/d) Arbeitgeber: ABAKUS IT-SOLUTIONS
Kontaktperson:
ABAKUS IT-SOLUTIONS HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Account Manager (m/w/d)
✨Tip Number 1
Make sure to highlight your experience in consulting and supporting customers in large IT infrastructures during the interview. Prepare specific examples of how you've successfully managed accounts or resolved conflicts in previous roles.
✨Tip Number 2
Familiarize yourself with the specific needs and challenges faced by public administrations and federal or state authorities. This knowledge will help you demonstrate your understanding of the sector and how you can add value to our clients.
✨Tip Number 3
Practice your negotiation skills before the interview. Be ready to discuss how you handle escalations and ensure a results-oriented approach, as these are crucial aspects of the role.
✨Tip Number 4
Since MS Office proficiency is essential, consider brushing up on your skills in Outlook, Word, and Excel. Being able to demonstrate your expertise in these tools can set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Account Manager (m/w/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Account Manager position. Understand the key responsibilities and required skills, especially in consulting and supporting IT infrastructures.
Tailor Your CV: Customize your CV to highlight relevant experience in account management, customer support, and IT consulting. Emphasize your proficiency with MS Office and any experience with CRM tools.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention specific experiences that demonstrate your ability to handle customer meetings and conflict resolution.
Highlight Language Proficiency: Since good knowledge of German is required, make sure to clearly state your language proficiency level (C1 or higher) in your application documents. This will strengthen your candidacy.
Wie du dich auf ein Vorstellungsgespräch bei ABAKUS IT-SOLUTIONS vorbereitest
✨Showcase Your IT Knowledge
Make sure to highlight your experience with IT infrastructures and system solutions. Be prepared to discuss specific projects or challenges you've faced in previous roles, especially in consulting and supporting customers.
✨Demonstrate Communication Skills
Since the role requires excellent communication and negotiation skills, practice articulating your thoughts clearly. Prepare examples of how you've successfully moderated meetings or resolved conflicts in the past.
✨Familiarize Yourself with MS Office
As proficiency in MS Office is essential, be ready to discuss how you've used Outlook, Word, and Excel in your previous positions. Consider mentioning any specific tasks or projects where these tools were crucial.
✨Prepare for Customer-Oriented Scenarios
Think about situations where you demonstrated service and customer orientation. Be ready to share examples that showcase your ability to handle customer needs effectively, particularly in a public administration context.
