Network Engineer

Position: Unified Communications (UC) Engineer

Contract Duration: 12 months with possible

Location: Munich, Germany

Job Description:

What will you do:

• Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat, Webex Cloud, Cisco and Poly Endpoints.

• Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture.

• Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions

• Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints.

• Prepare and maintain documentation and SOP detailing the configuration of deployed solutions.

• Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues.

• As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk.

• Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material.

• Provide support to VIPs and effectively collaborate with Executives and Executive admins.

What we need to see:

• Bachelor’s degree in Computer Science, Computer Engineering or related field

• 5+ years of relevant experience in Unified Communications field

• Advanced knowledge of Microsoft Teams, Cisco Collaboration

hardware/software suite

• Possess hands-on experience with VoIP, SIP, and unified communication systems

• Strong knowledge of TCP/IP, VLANs, routing protocols (BGP, OSPF, ICMP, SNMP),

and network security protocols

• Strong analytical, effective teamwork, co-operation, and communication skills

• Experience in one or more programming languages

Ways to stand out from the crowd:

• Certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft 365 Certified

• Experience with PowerBI and Data Analytics

• Experience with Microsoft MTR windows and android, Cisco Room series devices

• Knowledge of building and integrating custom apps within Microsoft Teams.

• Experience working with geographically diverse teams

• Strong knowledge of Cisco room systems, with hands-on experience in deploying and supporting Cisco video conferencing hardware

• Solid understanding of Microsoft Teams and Microsoft Teams Room (MTR) devices

• Foundational knowledge of AV technologies and conference room (CR) builds.