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- Aufgaben: Lead a global team to enhance client success and support across multiple locations.
- Arbeitgeber: Join RepRisk, a pioneer in ESG data science, driving positive change through transparency.
- Mitarbeitervorteile: Enjoy flexible working hours, an entrepreneurial environment, and a commitment to diversity.
- Warum dieser Job: Make a real impact on client satisfaction while working with innovative technology and diverse teams.
- GewĂĽnschte Qualifikationen: 10+ years of leadership experience in client services within a tech environment is required.
- Andere Informationen: Candidates must have a valid work permit to be considered.
Das voraussichtliche Gehalt liegt zwischen 72000 - 108000 € pro Jahr.
Director of Global Client Success and Support
Location: Berlin, Germany
Position type: Full-time
Start date: 1. January 2025
Your Responsibilities
As our Director of Global Client Success and Support, you’ll be pivotal in raising the bar for frontline team and client support, directly impacting key performance indicators such as client retention, satisfaction, and loyalty. You’ll be both a visionary leader and a hands-on strategist, reporting to our Head of Commercial Operations in Zurich, Switzerland. Your role will include:
- Global Team Leadership: Develop and inspire a team of 10+ across our global hubs (Toronto, Berlin, Manila) to elevate efficiency and drive exceptional Client Services addressing both proactive success initiatives and reactive support needs.
- Operational Excellence: Lead optimization efforts across end-to-end workflows, automate processes in Salesforce, leverage technology solutions, and improve reporting to enhance client experiences.
- Data-Driven Success: Establish KPIs and make informed, data-driven decisions to improve client satisfaction and loyalty.
- Collaborative Strategy: Work cross-functionally with both front and back-office teams to continuously improve client experiences and refine operational processes.
You Offer
- Leadership Experience: 10+ years of managerial experience, with 5+ years leading teams of 10+ in a global, client-centered environment.
- Client Services Expertise in Tech: Proven track record in client success management within a tech environment, with hands-on experience in client relationship management and technical problem-solving, including data integration solutions e.g data feed, API and SaaS/DaaS applications.
- Operational Innovation: Proven results in optimizing end-to-end processes and automating systems like Salesforce for improved client success and technical support management.
- Cross-Functional Coordination: Skilled in project management with technical, data, and IT teams, as well as internal and external stakeholders.
- Strategic & Inspirational Leadership: Strong strategic thinking and leadership skills, capable of influencing and collaborating across diverse teams and cultures.
- Communication Proficiency: Fluent in English, with additional language skills considered a plus.
About Us
RepRisk is a rapidly growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?
We Offer
- Flexible working hours and arrangements
- An entrepreneurial, international, and dynamic work environment
- A shared mission to drive accountability and responsible behavior of companies, thus creating positive change
- A company that embraces diversity, because life would be boring if we were all the same!
Please note that we will only consider candidates with a valid work permit.
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Director of Global Client Success and Support Arbeitgeber: RepRisk AG
Kontaktperson:
RepRisk AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Director of Global Client Success and Support
✨Tip Number 1
Fokussiere dich auf deine Führungskompetenzen. Da die Rolle des Directors of Global Client Success and Support stark auf Teamführung und strategischer Vision basiert, solltest du Beispiele aus deiner bisherigen Karriere parat haben, die deine Fähigkeit zur Inspiration und Entwicklung von Teams zeigen.
✨Tip Number 2
Betone deine Erfahrung im Bereich Client Services in der Technologiebranche. Zeige auf, wie du technische Probleme gelöst hast und welche Erfolge du bei der Implementierung von Datenintegrationslösungen erzielt hast, um das Vertrauen in deine Fähigkeiten zu stärken.
✨Tip Number 3
Bereite dich darauf vor, über deine Erfahrungen mit der Optimierung von Prozessen und Automatisierung zu sprechen. Da Operational Excellence ein zentraler Bestandteil der Rolle ist, solltest du konkrete Beispiele für erfolgreiche Projekte in Salesforce oder ähnlichen Systemen bereitstellen.
✨Tip Number 4
Zeige deine Fähigkeit zur Zusammenarbeit mit verschiedenen Teams. Da die Rolle eine enge Zusammenarbeit mit technischen, Daten- und IT-Teams erfordert, solltest du Beispiele für erfolgreiche cross-funktionale Projekte oder Initiativen anführen, die du geleitet hast.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Director of Global Client Success and Support
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Director of Global Client Success and Support position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your leadership experience, client services expertise in tech, and any operational innovations you've implemented. Use specific examples that demonstrate your ability to lead teams and improve client satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and inspirational leadership style. Discuss your vision for client success and how you plan to drive positive change within the company.
Highlight Language Skills: If you have additional language skills beyond English, make sure to mention them in your application. This can set you apart from other candidates and show your ability to work in a diverse, international environment.
Wie du dich auf ein Vorstellungsgespräch bei RepRisk AG vorbereitest
✨Showcase Your Leadership Experience
Be prepared to discuss your 10+ years of managerial experience, especially your time leading teams in a global, client-centered environment. Share specific examples of how you've inspired and developed your team to achieve exceptional results.
✨Demonstrate Client Services Expertise
Highlight your proven track record in client success management within a tech environment. Be ready to discuss your hands-on experience with client relationship management and technical problem-solving, particularly with data integration solutions like APIs and SaaS applications.
✨Emphasize Operational Innovation
Discuss your experience in optimizing end-to-end processes and automating systems such as Salesforce. Provide concrete examples of how these innovations have led to improved client success and support management.
✨Prepare for Cross-Functional Collaboration
Since the role requires working with various teams, be ready to share experiences where you successfully coordinated projects with technical, data, and IT teams. Highlight your ability to influence and collaborate across diverse teams and cultures.
