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- Aufgaben: Join our team as an Identification Specialist and support customers through the video identification process.
- Arbeitgeber: IDnow is a leading company in Munich specializing in secure identification solutions.
- Mitarbeitervorteile: Flexible working hours with part-time options and a dynamic work environment.
- Warum dieser Job: Gain hands-on experience in customer service and technology while tackling real-world identification challenges.
- Gewünschte Qualifikationen: Fluent in German, good English skills; knowledge of French or Spanish is a plus.
- Andere Informationen: Work must be performed from the Munich office with shift-based hours.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Einleitung The Identification Center Lab in IDnow in Munich is currently looking for an energetic and hands-on team member! If your heart beats for customer service and you want to look behind the curtain of our products: Here is your opportunity! Aufgaben Key Responsibilities As an Identification Specialist you are responsible for the video identification process . You help our customers complete the identification process through the identification steps. You are not focused on a specific product, but take care of every possible identification case. For example: fraud cases and the idents that have to be canceled and repeated. In addition, your tasks include checking completed video identifications from internal and external identification centers and investigating errors that occur during identifications. Over time, your tasks may gradually expand to include other topics such as handling fraud tickets, feedback tickets, demo calls and functional tests. Qualifikation Preferred Experience Strong technical interest. Fluent in German and good language skills in English. Knowledge of French or Spanish is a plus Ideally we are looking for someone full-time, but we are also open to a part-time and working student models (minimum would be 20h/week) Benefits Perks & Benefits Due to special technology and to the field of work, work must be performed from the Munich office . In order to follow our clients’ requirements, the working hours will be organized in shifts so the team can be working daily (also on the weekends) from 8am until 12am.
Identification Specialist (f/m/d) Arbeitgeber: IDnow GmbH
Kontaktperson:
IDnow GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Identification Specialist (f/m/d)
✨Tip Number 1
Zeige dein Interesse an Kundenservice! Bereite dich darauf vor, in deinem Gespräch Beispiele zu nennen, wie du in der Vergangenheit Kundenanfragen erfolgreich bearbeitet hast. Das wird zeigen, dass du die richtige Einstellung für die Rolle hast.
✨Tip Number 2
Da technische Kenntnisse wichtig sind, solltest du dich mit den Grundlagen der Videoidentifikation vertraut machen. Informiere dich über gängige Technologien und Prozesse in diesem Bereich, um im Gespräch kompetent auftreten zu können.
✨Tip Number 3
Sprich über deine Sprachkenntnisse! Wenn du fließend Deutsch sprichst und gute Englischkenntnisse hast, hebe das hervor. Wenn du auch Französisch oder Spanisch sprichst, erwähne das unbedingt, da es ein Pluspunkt ist.
✨Tip Number 4
Bereite dich auf Fragen zu Schichtarbeit vor. Da die Arbeitszeiten flexibel sind, sei bereit, deine Verfügbarkeit zu besprechen und zu zeigen, dass du bereit bist, in einem dynamischen Umfeld zu arbeiten.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Identification Specialist (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Identification Specialist. Highlight your customer service skills and any relevant experience in video identification or fraud cases in your application.
Language Proficiency: Since fluency in German is required, ensure that your language skills are clearly stated in your CV. If you have knowledge of English, French, or Spanish, mention this as well to stand out.
Tailor Your CV: Customize your CV to reflect your technical interests and any previous experience related to identification processes. Use keywords from the job description to align your application with what IDnow is looking for.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Discuss why you are interested in working at IDnow and how your skills can contribute to their team.
Wie du dich auf ein Vorstellungsgespräch bei IDnow GmbH vorbereitest
✨Show Your Customer Service Passion
Since the role focuses heavily on customer service, make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you successfully assisted customers, especially in challenging situations.
✨Demonstrate Technical Interest
Highlight your strong technical interest during the interview. Be prepared to discuss any relevant technical skills or experiences you have, particularly those that relate to video identification processes or similar technologies.
✨Language Skills Matter
Fluency in German is essential, so be confident in showcasing your language skills. If you speak English, French, or Spanish, mention this as it could set you apart from other candidates.
✨Flexibility with Shifts
Since the position requires working in shifts, be ready to discuss your availability and willingness to work during the specified hours. Showing flexibility can demonstrate your commitment to the role and the team.
