Senior Account Manager

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have offices in Brighton, Brooklyn and Berlin and we are rapidly growing in all markets.

MPB has always been committed to making kit more accessible and affordable, and helping to visualize a more sustainable future. We recirculate more than 485,000 items of used kit every year, extending the life and creative potential of photo and video equipment for creators around the world.

The role

As part of the Seller Experience team, you’ll be responsible for converting both new and existing customers through effective communication. Reporting to the Account Management Lead, your mission will be to drive sales and deliver an outstanding experience to our sellers.

If you are a sales professional with in-depth knowledge of customer engagement and acquisition, and you’re interested in mentoring a team and supporting your leaders, we would love to hear from you!

Key responsibilities

1. Support customer inquiries to boost conversions and maximize value.
2. Engage new business opportunities to expand inventory.
3. Build and nurture customer relationships with strong negotiation and business development skills.
4. Manage key accounts, delivering high standards of service.
5. Utilize CRM and manage sales pipelines effectively.
6. Collaborate with Pricing and Marketing to ensure competitive offers and aligned brand messaging.
7. Work across departments to meet customer expectations throughout their journey.
8. Meet targets and report performance on a daily, weekly, and monthly basis.
9. Track customer support and sales KPIs as well as gather and analyze customer feedback to identify trends and needs.
10. Analyze the competitive landscape to support business strategy.
11. Mentor and coach best sales practices as a team role model.
12. Assist leadership with tasks and projects as needed.
13. Potentially manage a team, as required.

Skills & qualifications

1. Minimum 5 years’ experience in support, sales, and/or business development (B2C and/or B2B).
2. Fluency in English and German – additional languages are a plus.
3. Proficient in CRM solutions and sales pipeline management.
4. Skilled in analyzing quantitative and qualitative data.
5. Ability to work independently and collaboratively.
6. Proactive, hands-on approach with strong commercial acumen.
7. Excellent writing, phone, presentation, and negotiation skills.
8. Strong communication abilities.
9. Interest in photography and videography is desirable.

Benefits

We support our staff and their careers in every way we can and we offer the following benefits:

1. 28 days holiday.
2. 2 days off per year, to actively volunteer for a charity that is close to your heart, that aligns with the MPB values.
3. Retirement & Pension Plans.
4. EU Workers Council.
5. BVG ticket discount.
6. Employee Discount.
7. Employee Assistance Programme (EAP).
8. Learning Management System – the MPB ‚Learning Lab‘ where you have access to thousands of free courses to up-skill in any areas you’d like; whether personally or professionally.
9. Regular social events.
10. Dog friendly office.

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