Store Manager (Frankfurt)

Store Manager (Frankfurt)

Location: Frankfurt

Address: Rathenauplatz 1 Kalbächer Gasse Frankfurt, 60313 Germany

Canada Goose isn\’t like anything else. We\’ve built something great, something special – an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you\’re part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

Position Overview:

The Store Manager oversees the entire operation and drives the success of their Canada Goose store. You embody Canadian Warmth , demonstrating expertise in every recommendation and conveying warmth in each interaction, setting the tone for your team. With an entrepreneurial spirit, you manage your store as a business owner, leading your team and ensuring that efforts align with strategic initiatives. You are committed to fostering an inclusive and diverse team environment focused on continual learning and open to new insights.

What You’ll Do:

• Achieve or exceed performance objectives and sales targets, including both top-and bottom-line results, as well as key performance indicators (KPIs).
• Continuously analyze KPIs and leverage insights to create and implement action plans that drive performance.
• Leverage strategic partnerships to ensure the store has adequate resources to achieve and exceed performance goals.
• Deliver and model a superior customer service journey reflective of Canadian Warmth.
• Create and develop lasting client relationships through consistent engagement.
• Lead a culture of clienteling, ensuring Brand Ambassadors cultivate consistent engagement with top guests.
• Represent Canada Goose in the market by developing a client base through community involvement.
• Ensure the execution and maintenance of exceptional visual merchandising.
• Resolve guest issues through a customer-centric lens.
• Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
• Foster an inclusive and diverse working environment.
• Lead, implement, and follow up on all corporate initiatives and strategies.
• Actively mentor and develop Assistant Managers.
• Continuously coach selling behaviors that drive team performance.
• Inspire and maintain an outstanding employee experience.
• Maintain an open-door environment that encourages feedback.
• Create schedules that prioritize the guest journey and improve productivity.
• Coach to all Canada Goose operational standards with excellence.
• Educate management on all store-controlled spending.
• Lead, coach, and ensure consistent use of strategic tools and resources.
• Partner with key cross-functional teams to ensure the physical store space is maintained at a high level.
• Analyze and proactively react to inventory planning.
• Lead Health & Safety meetings in line with guidelines and policies.
• Ensure overall accuracy and efficiency in inventory and cash management.
• Follow all loss prevention procedures.
• Ensure all incoming and outbound merchandise requests and shipments are processed in a timely manner.

Let\’s Talk About You:

• 3 to 5 years of leadership experience in a related industry.
• Previous experience working with luxury lifestyle brands.
• Experience maintaining operational excellence in retail stores.
• Proven leadership skills in mentoring retail leaders.
• Demonstrated experience owning store profit and loss (P&L).
• Excellent presentation skills.
• Solid understanding of retail math and metrics.
• Strong time management and organizational skills.
• Strong negotiation skills.
• Ability to establish and maintain strong interpersonal relationships.

What’s in it For You?

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth.
• Recognize and be recognized by your peers.
• Be a part of CG Gives .
• Access to tools and resources to support physical and mental health.
• Inspiring leaders and colleagues who will lift you up.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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