MES (Manufacturing Execution System) Integration Support-Shopfloor OT/IT support - UT2306

4+ years of Troubleshoot issues related to PLC/SCADA.

MES systems integration with other enterprise applications and knowledge of manufacturing process.

4+ years of experience in Manufacturing & Quality related shop floor applications, Hands-on experience for production support

• IT endpoint knowledge, applicable on production lines, plus endpoint support.

• Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points

• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

• Maintaining agreed SLA levels and assuring Quality of delivery at all times

• Adhere to shift rotation plan and Operating model

• Interaction with SME’s on functional issues

• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

• Tracks and report progress to stakeholders

• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

• Candidate has to be fluent in English and German language