Customer Support Agent (f/m/d)

Warm-Up At Gymondo, we believe in movement – not just for the body, but for your career too. As part of our support team, you’ll help us bring our mission to life: inspiring people to live healthier, happier lives with clear communication, empathy and a love for helping others. You don’t need to be a tech expert but you should enjoy digital tools and care deeply about great customer experiences. Sound like you? Keep reading! This is a 6-month fixed-term role or available on a freelance basis. Your contribution within the team Handle support tickets via Zendesk (mostly using templates) Communicate clearly and kindly, even for recurring topics Escalate more complex requests to the right teammates Share insights and ideas to improve the customer experience What Type of Workout You Can Expect Team Collaboration: Supportive teammates who care for each other and our users Flexibility: Remote-friendly setup within Germany & flexible hours Purpose: Help shape a product that truly makes a difference Growth: Even in 6 months, you’ll grow – professionally and personally What You’ll Bring to the Team Language & Empathy: Excellent German (C1 or above; native preferred) Italian is a plus, Spanish is a bonus Experience & Skills: First experience in customer support (e.g., internships or student jobs) Comfortable with digital tools and online platforms Familiarity with Zendesk is a plus Mindset: You’re open, friendly, and eager to help You’re curious about company culture and team spirit You bring structure and care Benefit From the Gymondo Workout Package: Set your own workout schedule: Make use of our flextime, hybrid working model (2 days in the office per week) and take 30 days paid vaca on us. Train your brain: Profit from ongoing learning opportunities with our annual €1000 development programs. Floating holidays: Take 2 additional days off for religious or cultural holidays. Need time to visit your family or friends on Christmas Eve, Eid or Yom Kippur? We’ve got you covered. Stay mobile: €30 monthly budget for transport (excluding flights) Mental health support: access to seminars and individual sessions via NiloHealth Sports membership via Urban Sports Family support: We cover your childcare costs and offer extra child sick days whenever your kids demand your full love and attention. Come Join Us We welcome what makes you unique. At Gymondo, we believe that diversity drives innovation. We’re committed to building an inclusive, respectful and safe workplace – regardless of your gender identity, cultural background, age, abilities or beliefs. Excited about the role, but not sure you meet every requirement? Apply anyway! We’d love to hear from you. Need a more accessible application process? Reach out and we’ll make it work. Apply now and start your successstory at Gymondo!