IT Service Manager

We are a team of 50 different nationalities where colleagues and customers come first. Do you want to be part of our great team? Apply today!

The IT Service Manager ensures that IT Services for the Bank run within the service levels agreed with the business. As an IT Service Manager, you will work closely with various areas in the IT team, such as Enterprise Architecture, Security, and IT Compliance, and will be responsible for selected services in the Netherlands and Germany. You will aim at increasing efficiency and improving operational performance, with no adverse impact on the Bank and fulfillment of regulatory requirements. The role carries out a broad range of IT processes and procedures in a multi-supplier outsourcing model and requires a service-oriented mindset.

Your Responsibilities

• IT Service Management
  • Manage IT processes to be efficient and effective, ensuring that all ITSM process documentation is up to date.
  • Ensure compliance with regulatory requirements (BAIT & MARisk) in IT Operations and Service Transition.
  • Monitor and report SLAs, risks, and ITSM KPIs.
• IT Operations Management :
  • Manage IT operations to meet the business needs.
  • Ensure IT Service Management processes follow agreed best practices.
  • Manage incidents/problems with 3rd party suppliers.
• Change / Release Management :
  • Manage the lifecycle of all production and test environment changes in adherence to Lloyds Bank GmbH change processes.
  • Establish a change/release schedule.
  • Ensure changes/releases are implemented adhering to best practices and the bank’s risk management approach and principles.
  • Ensure changes/releases are auditable as per IT Governance and Compliance requirements.
• Manage 3rd parties in a multi-supplier environment to meet business needs as per contractual agreements.
• Regularly review SLAs.
• Manage providers to deliver high-quality and efficient IT Services.

Your Knowledge/Experience

• Educated to bachelor degree level in computer science or equivalent professional experience.
• Good knowledge and/or work experience in IT Service Management processes like Incident Management, Problem Management, Release, and/or Change Management.
• Knowledge of best practices and standards (for example ITIL).
• Good understanding of regulatory requirements (MARisk, BAIT).
• Ability to prioritize under pressure.
• Fluency in English written and verbal; German and/or Dutch are a plus.

Benefits

• Flexible home office arrangements.
• BVG job ticket.
• A large number of health and well-being offerings.
• 5 days continued salary pay in case of illness of a child.
• Employee Assistance Programme.
• Lease a bike.
• Company pension scheme.

We are DIVERSE

Inclusion and diversity are important to us. We value and respect the differences of our individual employees and want everyone to be able to develop their professional potential. Diversity among employees and a culture of equality ensure an inclusive working environment at Lloyds Bank GmbH.

Employees with 50 different nationalities, personal backgrounds, lifestyles, ages, physical limitations, interests, and perspectives make for a unique and diverse culture.

Employee Feedback

90% of our employees agree that we promote a positive work-life balance.

The opinions of our colleagues are close to our hearts. Only when we feel comfortable in our workplace can we achieve the best. For this reason, we conduct an annual survey that reflects the opinions of all our colleagues.

#J-18808-Ljbffr