Contact Center Manager in Europe - [\'Teilzeit\']

Advantest – We enable tomorrowʻs technology.IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers. Are you seeking answers and opportunities for your future? At our site in Böblingen you will find both as Contact Center Manager in Europe (m/f/d)Your ResponsibilitiesManage Team, provide leadership, guidance, coaching, feedback as well as career planningResponsible and provide assistance to Advantest customers in areas such as customer service requests, call management, part order fulfillment, trade quoting for services and parts, order management (billing) and dispatching of onsite resources (people and parts).Drive and responsible for further enhancements and development of used software tools or processes in a global environmentWork closely with FSE Management Team to optimize Contact Center contribution to meet customer needs and business objectivesAudit Compliance – Ensure compliance with all established audit requirements for Call Center processesYour QualificationsCommercial degree / industrial apprenticeshipManagement SkillsGood knowledge in Microsoft Office toolsStrong team player and open communicatorGood German and English communication skills (written and verbal)Our offerFlexibilityBenefitsDevelopmentFitnessSecurityFlexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absenceAttractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessionsErgonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health daysAttractive company pension scheme, comprehensive insurance coverage and support in emergency situationsTake your next career step with us Apply now, preferably via our online application tool. If you have any questions, Alena Nicolai will be happy to answer them at +49 (0) 7031.204.8380For further information visit: nowWould you like to know more about jobs at Advantest and about our unique team spirit? Our employees offer you their personal insights into our working environment.Would you like to take a closer look how our working environment looks like? Here you can take a short virtual 360° tour of our company – click the link to get to know us better. Böblingen Amerang