Senior Application Manager Microsoft M365 (m/f/d)

Are you looking for an opportunity in a fast-growing, global IT team where collaboration, innovation, and a stakeholder-centric approach are priority? As part of Simon-Kucher, our IT works globally as a trusted partner inthe company’s journey toward success and navigates the ever-changing technological landscape. As Senior Application Manager Microsoft M365 you support business owners that use our business applications with administration, maintenance as well as consulting and actively shape our employee’s work environment

What makes us special :

• Advance your career with exciting professional opportunities in our thriving company with a startup feel
• Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
• Feel at home working with our helpful, enthusiastic colleagues who have great team spirit
• Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning)
• Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback)
• Enjoy our benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g. Headspace)
• Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided
• See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party

How you will create an impact :

• Be responsible for the planning, development, implementation and operation of Microsoft M365 tools (Sharepoint, Teams) and Power Platform applications (Power Apps, Power Automate, etc.).
• Collaborate with and consult stakeholders to understand business needs, recommend application enhancements, and drive the adoption of best practices.
• Participate in strategic planning to align Microsoft services with business goals, staying abreast of industry trends and emerging technologies.
• Define operational level agreements within the IT organization and ensure compliance with them.
• Oversee configuration and maintenance of the Microsoft applications in close collaboration with the Simon Kuchers MS operations team.
• Ensure advanced technical support to end-users, addressing and resolving service-related issues on agreed service level agreements.
• Liaise with software vendors for support, updates, enhancements and developments, ensuring service level agreements are met.
• Support and enhance knowledge management and digital collaboration based on Microsoft tools and solutions.
• Develop and deliver training sessions for end-users (in collaboration with our Learning & Skill development team), create detailed documentation, and maintain up-to-date knowledge bases.
• Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures.

About you :

• Apprenticeship as IT specialist or bachelor’s degree in information systems, computer science, IT, or a related field.
• Around 5 years of experience in Microsoft application management or a similar role.
• Proven experience in developing and customizing applications within the Microsoft 365 environment, including SharePoint, Power Apps, and Power Automate.
• Experience with SAAS enterprise software solutions and cloud technologies.
• Familiarity with integration scenarios and process automation scenarios as well as API management.
• Advanced communication skills to effectively convey technical information to non-technical stakeholders and collaborate with cross-functional teams.
• A keen focus on user satisfaction, understanding their needs, and ensuring applications meet their expectations.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in both spoken and written English to effectively communicate with international teams, vendors, and stakeholders.

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