Senior Lead, Global Rider Experience

17 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you\’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
We are looking for a Senior Lead, Global Rider Experience to join the Global Sustainability Team on our journey to always deliver amazing experiences.
The team leads Delivery Hero’s global social and environmental efforts, with a strong focus on delivering exceptional care and support to the delivery platform rider fleet —ensuring their welfare is always a top priority. As part of this mission, the Senior Global Rider Experience Lead will be responsible for shaping and driving global rider welfare strategy and value proposition, aligning it with international standards and local market needs. This role will also play a key part in embedding a culture of rider care, safety and respect for riders across all our brands and regions.
You will lead the rollout of a global rider welfare framework, overseeing health and safety metrics, risk assessments, and cross-functional collaboration within Delivery Hero and across brands to drive continuous improvement. Focusing on key welfare areas—like safety, earnings, equipment, and support—you’ll design scalable, data-driven programs tailored to diverse engagement models, while supporting the implementation of global product and operational initiatives that reinforce our commitment to rider experience.
If you\’re a purpose-driven, solutions-oriented leader with a passion for improving the experience of delivery platform riders globally, we’d love for you to be part of our global team—right here in the heart of Berlin.

• Develop and Drive Rider Welfare Strategy: Design and implement Delivery Hero’s rider welfare strategy, building frameworks like the rider value proposition which include fair pay, safety, emergency support.
• Design Tools and Resources: Develop tools, playbooks, and a centralized knowledge hub to empower brands in localizing impactful welfare initiatives, ensuring they are both effective and sustainable across regions through close collaboration with central and local logistics teams.
• Monitor Welfare Performance: Oversee rider welfare performance metrics, establish KPIs, enhance data quality, and collaborate with central and regional teams to continuously improve the rider experience and drive meaningful impact.
• Program Implementation & Innovation: Partner with central, regional, and tech teams to design and implement welfare programs that improve rider quality of life while leveraging technology and data to localize initiatives and drive continuous improvements at scale, tailored to diverse engagement models. .
• Advocate for progressive regulatory Frameworks: Work closely with internal teams (e.g., Public Affairs, CSR, Sustainability, Communications, Legal) to advocate for regulations that preserve the benefits of platform work for riders, while ensuring they have access to appropriate protections.
• Contribute to Impact Reporting: Contribute to non-financial and other required reporting for internal and external key stakeholders such as the Supervisory Board and investors, including tracking key metrics related to rider welfare and experience, ensuring transparency and alignment with company goals.

Qualifications

• 10+ years of experience in health and safety roles, preferably in logistics, or fast-paced, global organizations.
• Proven ability to design, lead, and scale impactful welfare strategies tailored to the needs of regional and local operating models.
• Exceptional analytical skills, with experience using qualitative and quantitative insights to inform strategy and measure impact.
• Strong knowledge of global health and safety regulations (e.g., OSHA, EU OHS, ISO 45001) and risk assessment methodologies.
• Passion for social equity, human rights, and overall rider well-fare, with a deep understanding of challenges within diverse engagement models in the logistics space.
• Outstanding ability to engage diverse stakeholders and communicate effectively across functions and cultures, particularly within fast-paced and globally complex environments.

Additional Information
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support, access to the Udemy Business platform to explore a variety of online courses
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Mindfulness and Gym & Bicycle Subsidy
• The power of getting together over some food is unrivalled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses and access to Internal Housing Hub

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring – therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You\’re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at Delivery Hero by 2x

Sign in to set job alerts for “Rider” roles.

Specialist, Product Operations – (Logistics, Service)

Specialist, Product Operations, Korean Speaking – (Logistics, Service)

Senior Engineer, Android – (Logistics, Rider Tech)

Enterprise Account Executive, Uber Health – Germany (m/f/d)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr