Manager IT Service Management (f/m/d)

Join to apply for the Manager IT Service Management (f/m/d) role at Klüber Lubrication

Join to apply for the Manager IT Service Management (f/m/d) role at Klüber Lubrication

Working at Freudenberg: \“We will wow your world!\“ This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Klüber Lubrication, a company of the Freudenberg Group, is the global leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany. We are passionate about innovative tribological solutions that help our customers to be successful. We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.
Some of your Benefits
International Opportunities: Grow in your career through international exchange and global job opportunities.
Performance Related Bonus: When you have an impact, you can reap the rewards.
Personal Development: We offer a variety of trainings to ensure you can develop in your career.
Safe Environment: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.
Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.
München
Hybrid Work
Klüber Lubrication München GmbH & Co. KG
As Manager IT Service Management (f/m/d) at Klüber Lubrication, a part of Freudenberg Chemical Specialities, you take on a newly created key role in global IT service management. With sound knowledge of ITIL v4 (ideally certified to v3 or v4), you shape the central coordination of IT service management practices. You harmonize and monitor processes, promote a service-oriented mindset within the IT organization and contribute to strengthen our role as a reliable Business Enabler.
You support our team as
Manager IT Service Management (f/m/d)
Responsibilities

• Global coordination and continuous improvement of the 34 ITIL v4 practices to promote a uniform, service-oriented understanding of IT.
• Act as a bridge between the organizational level and operational implementation to establish a service-centric mindset within IT.
• Design, maintenance and strategic further development of the central IT service catalog in accordance with ITIL principles (Business & Technical View).
• Ensuring the synchronization of the service catalog with CMDB and relevant self-service portals to promote automation.
• Responsibility for interface management between service leads, technical teams and process owners.
• Development and maintenance of transparent and structured documentation of all relevant service processes.
• Definition, monitoring and evaluation of KPIs to control service performance using Matrix42 as a central management tool.

Qualifications

• Several years of experience in IT service management and project work in an international context.
• In-depth understanding of ITIL v4 (34 Practices) – ideally you have completed certification in this area. Knowledge of other management frameworks such as ISO/IEC 20000 or COBIT is also desirable.
• Knowledge of Matrix42 or comparable service management tools.
• Strong communication skills and a motivating, agile working style.
• High level of initiative, strategic thinking and an interest in global collaboration.
• Fluency in English (spoken and written); German skills are desirable.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at Klüber Lubrication by 2x

Get notified about new Information Technology Supervisor jobs in Munich, Bavaria, Germany .

Junior Technical Operations Manager:in (m/w/d)

Senior Manager IT-Service & Prozessmanagement (all genders)

IT Manager Atruvia – agree21 / IT-Audits / Admin (m/w/d)

SENIOR SAAS SYSTEMS OPERATIONS MANAGER:IN (D/M/W)

(Senior) Manager IT & Technology in M&A (w/m/d)

Digital Assets Operations Manager (w/m/d)

Manager (m/w/d) Lucanet Consulting/ IT-Solutions

(Senior) Manager Cloud Transformation (m/w/d)

IT Application Specialist / Manager (m/w/d) Salesforce

IT Security Managerin / IT Security Manager (w|m|d)

IT-GRC DORA – Junior Consultant bis Senior Manager (all levels) / Banking (all genders)

(Senior) Team Manager:in IT Security & GDPR

Greater Munich Metropolitan Area 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr