Contract Logistics IT Sytems Expert

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together?

We are looking for a highly motivated Local IT Support Specialist .

Your Role

The Local IT Support Specialist works within Contract Logistics. In this case, she/he will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000 square metres, will represent an unparalleled example of excellence and innovation in automated technology operations. Working as part of the IT National team, the IT Expert will ensure the proper functioning of hardware, software, and Internet connections related to the site, by running help desk activities and monitoring/managing ticketing tools.

Your Responsibilities

• Monitor the health of IT infrastructure of the warehouse
• Provide first and second level support on IT systems, both onsite and remotely
• Manage, administer, and support the server and network infrastructure
• Install and configure local hardware like radio-frequency scanners, label printers, PCs, laser printers
• Deploy and support KN and other business-related software applications to KN employees
• Assist users in resolving various IT-related issues
• Support Microsoft 365 applications and systems
• Document existing IT systems and future upgrades
• Collaborate on securing the local IT network
• Complete tasks assigned by the National IT Manager
• Support a 24×7 working environment
• Participate in on-call duties as required
• Support VOIP and other telephony systems

Your Skills and Experiences

• 2–5 years’ experience in 2nd level IT support, preferably onsite in a hardware-rich environment
• 0–2 years’ experience in large-scale (>300 FTE) highly automated fulfillment operations, with a preference for eCommerce, fashion, or retail experience, preferably in multinational companies with a matrix organizational structure
• Proven success in hardware/software installation and maintenance projects
• Knowledge of Windows 11 Desktop and Helpdesk support
• Experience working in metric-oriented, data analysis-based environments with strict SLAs and deadlines, using ticketing systems to prioritize issues and tasks

Good Reasons to Join

Since 1890, Kuehne+Nagel has been committed to shaping the world of logistics with innovative and sustainable solutions. With over 80,000 employees across nearly 1,300 locations in over 100 countries, we are a leading global logistics company. Our Italian branch has been active for almost 60 years, with 32 locations and 1,750 team members serving over 3,000 clients.

We value passion and a willingness to be part of a diverse, multicultural, and dynamic team. We prioritize creating an inclusive work environment where everyone is welcome, and diversity, equity, and inclusion are at the forefront. We aim to unlock the full potential of each employee, regardless of their background or identity.

Together, we go above and beyond to deliver excellence and innovation to our colleagues, customers, and communities. Your unique perspective helps shape our future.

What We Offer

Our benefits focus on you and your family, continually improving, including:

• Accidental coverage (at and outside work)
• Extra medical insurance
• 5 additional days of paternity leave
• Remote working support for new parents
• 1 day off for volunteering activities
• Free tax return support (730)
• Free social welfare consulting (e.g., INPS, disability, pension)
• Over 1000 discounts on products and services
• Special travel discounts with Interline Turismo
• Full access to Fitprime for you and your friends: over 3000 gyms, pools, and sports centers
• Online workouts (yoga, mindfulness, cardio) and nutritionist support
• Speexx digital language training platform for you and a chosen colleague
• Various engagement activities to keep you inspired

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