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- Aufgaben: Provide top-notch technical support for SAP on Azure, ensuring smooth operations.
- Arbeitgeber: Join Microsoft, a leader in tech innovation and customer success.
- Mitarbeitervorteile: Enjoy up to 50% remote work and a collaborative team environment.
- Warum dieser Job: Be part of a dynamic team enhancing customer experiences with cutting-edge technology.
- Gewünschte Qualifikationen: Bachelor's degree in IT or related field with extensive technical support experience required.
- Andere Informationen: Opportunity to work with leading technologies and develop valuable skills.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Technical Support Engineer – SAP on Azure
Job number: 1780774
Work site: Up to 50% work from home
Travel: 0-25 %
Role type: Technical Support
Employment type: Full-Time
Overview
Effective support for SAP on Azure is crucial for our customers to achieve their business goals. Microsoft’s CSS-SAP RISE Co-Location with the ECS RISE Technical Operations Team plays a crucial role in helping customers successfully run their ECS workloads on Azure, ensuring the reliability and efficiency of systems and processes for our joint customers. The objective is to develop a sustainable partnership between SAP and Microsoft, continuously enhancing and advancing the customer, support, and development experience of SAP RISE on Azure.
Qualifications
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
- OR 7+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
Additional Qualifications:
- 5+ years of Basis experience
- 5+ years of SAP System Performance tuning, root cause analysis and resolution
- 5+ years of HANA Administration experience
- 5+ years of experience running SAP on Azure (Shared Disks, Backups, etc.)
- 4+ years of Operating Systems (OS) skills: technical knowledge on at least one of the following – Windows, Linux (SLES, RHEL), UNIX.
- Knowledge of performance analysis and debugging. Knowledge of HA/DR technologies, including design and implementation of Geographically Dispersed HA/DR solutions.
- 3+ years of PowerShell/Bash experience
- 3+ years of RDBMS administration experience including performance query analysis, sizing, HA/DR and storage/disk design of SAP HANA and at least 1-2 of the following: SQL Server, Oracle, Sybase, DB2, MaxDB.
- Knowledge of DBMS query languages, like SQL or Kusto query language (KQL).
- Understanding of how multiple layers of the platform impact SAP.
- Hyper-Visor/Cloud/Networking skills: Able to design, deploy and troubleshoot solutions based on Azure or AWS.
- 5+ years of experience, preferably supporting SAP Basis Architecture with a mix of architecture and technical lead roles.
- Track record of supporting reliable, highly available and scalable SAP architecture for customers.
- Ability to clearly articulate complex solutions and/or problems.
Language Qualification: English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Responsibilities
- Single point of contact at site
- Participation in incident response process
- Drive quickest resolution for incidents
- Collaborate with multiple teams like VM, Networking, Storage, SAP etc. to identify prevention plans.
- Build relationships with SAP and other teams.
- Contribute to building tooling and diagnostics.
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Technical Support Engineer - SAP on Azure Arbeitgeber: Microsoft Corporation
Kontaktperson:
Microsoft Corporation HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Engineer - SAP on Azure
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, especially SAP on Azure. Having hands-on experience or projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with professionals already working in technical support roles, particularly those focused on SAP and Azure. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues, particularly in SAP environments. Being able to articulate your problem-solving process will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Stay updated on the latest trends and updates in SAP and Azure technologies. Showing that you're proactive about learning and adapting to new developments can impress hiring managers and show your commitment to the field.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Engineer - SAP on Azure
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities and qualifications required for the Technical Support Engineer position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your technical support experience, especially in SAP on Azure, HANA Administration, and any relevant operating systems knowledge. Use specific examples to demonstrate your expertise.
Showcase Problem-Solving Skills: Since the role involves incident response and resolution, include examples of how you've successfully resolved technical issues in the past. This will show your ability to handle challenges effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role and the company. Make sure to mention your ability to collaborate with various teams, as this is crucial for the position.
Wie du dich auf ein Vorstellungsgespräch bei Microsoft Corporation vorbereitest
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with SAP on Azure in detail. Highlight specific projects where you have successfully implemented solutions, focusing on your role in performance tuning, root cause analysis, and HANA administration.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your ability to troubleshoot and resolve technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate how you've effectively handled incidents in the past.
✨Communicate Clearly and Effectively
Since the role requires collaboration with various teams, practice articulating complex technical concepts in a clear and concise manner. This will demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Prepare for Behavioral Questions
Be ready to answer behavioral questions that explore your teamwork and relationship-building skills. Think of examples where you've successfully collaborated with cross-functional teams or built partnerships, especially in high-pressure situations.
