Front Office Agent (H/F)

Albergo di cinque stelle della Belle Epoque, inaugurato nel 1887 e situato lungo il Lago Ceresio. Ai propri ospiti offre un’atmosfera calda e familiare. Regala loro un’esperienza di soggiorno esclusiva ed elegante circondata da una vista ed un paesaggio incantevole. 93 camere, di cui tre Suite e quattro Junior Suite tutte arredate con grande attenzione ai dettagli, il Ristorante La Veranda, il Ristorante gastronomico I Due Sud, il Bar Belle Epoque, il Lounge Bar La Piazzetta, il Forziere del Vino e quattro sale Riunioni-Banchetti. Membro di The Leading Hotels of the World e di Swiss Deluxe Hotels. Certificato in ambito della Qualità QQQ dalla Federazione Svizzera del Turismo. Introduction The Hotel Splendide Royal, member of Swiss Deluxe Hotels and Leading Hotels of the World, in order to complete our team, is looking for an experienced and motivated Front Office Agent TLNT1_CH Your tasks The applicant will represents the hotel to our guest throughout all stages of the guest’s stay, therefore we are looking for a professional candidate with at least 3 years of previous hotel experience in a same Hotel category and position who will give to our guests a personalized attention and proactively create a positive experience. Your profile Dynamic personality, eloquent and polite, must be fluent (oral and written) in Italian, English, German (a good knowledge of French would be of advantage), must have a good knowledge of Fidelio and/or Opera and be able to manage some stress situations. The successful candidate should have a natural talent for customer service, a customer oriented approach and able to meet and exceed guests‘ expectations by anticipating the services they might require. A deep knowledge of the relevant quality standard of Swiss Deluxe Hotels and The Leading Hotels of the World would be of advantage. Benefits An inspiring working environment in a well-established Palace hotel A distinctive and interesting personal challenge A constantly evolving workplace Start of employment: to be define.