Customer Support Engineer 2nd Level (gn*) | Wiener Neustadt | € 47,000

Customer Support Engineer 2nd Level (gn*)

Join our ProLion Pride! Discover job opportunities by browsing the information below. If you see a position that sparks interest, please send us your application at the end of our site and let us know how your experience can contribute to our company’s success.

Your mission with us:

• As one of our brilliant Sherlocks, you help our valued customers (B2B) with their technical mysteries connected to our products.
• You communicate effortlessly via phone, e-mail, tickets, and remote sessions.
• With your know-how and drive to solve any problem, you analyze issues in great detail to provide swift solutions.
• On occasions where you hit a wall, you know to call in our Level 3 reinforcements.

What we wish for:

• You have a background in IT (educational, work, or similar), ideally related to the software business, as well as experience in a technical support role.
• Strong communication skills and empathy are some of your biggest strengths along with keeping a clear head and fostering calmness.
• One of your values is to provide exceptional solution-oriented support.
• Willingness to occasionally work on weekends within an on-call model.
• English and German skills as secure as cybersecurity (at least level C1).
• Ideally knowledge in Linux, Windows, Active Directory, and IT-networking.

You don’t fulfill all the above points? No problem! Not every applicant has to meet all the criteria; we are happy to invest in your skills and shape you into a diamond.

Benefits:

• Be YOURSELF and join a fast-growing company with flat hierarchies, openness, and lots of kindness.
• Your ideas for the visions and goals of our products will be gladly heard.
• Comfortable office in Wiener Neustadt with modern infrastructure.
• We support you with your personal ProLion development plan, training, and regular feedback.
• Corporate benefits and annual company events.
• Working time models upon agreement as well as hybrid options.
• Attractive salary model starting from EUR 47,000 p.a. (plus allowance according to on-call model) – market-compliant overpayment depending on your qualifications and experience is a given.
• An Austrian company in an international environment.

Are you joining the pack? Introduce yourself briefly – we are looking forward to meeting you.

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