Customer Relationship Coordinator

Full time

Coral Homes is one of the largest and most respected home builders in Australia, with a vast building area and display home network spanning much of the eastern seaboard, and a reputation for consistently delivering on a core promise of value for money, quality and outstanding customer service.

Driving our success is a culture of excellence; from our sales consultants to our Head Office staff and tradespeople, every member of the Coral Homes team is committed to providing a rewarding experience to each and every one of our customers, and we are dedicated to recruiting and developing innovative and passionate people as the basis of our future growth and success.

Job Description

• Regular contact with customers, providing updates on the progress of their new home build
• Manage all project tasks including accuracy of project documentation from deposit to site start
• Complete administrative requirements associated with our colour selection process with a high level of accuracy
• Assisting with lodging building approval applications with building certifiers as required
• Addressing and resolving any conditions or queries related to building approvals with relevant departments and/or certifiers/councils
• Lodgement of covenant approvals
• Complete any required administrative tasks to ensure the customers’ project progresses seamlessly

Skills and Experience:

• A minimum of 1 year experience in a similar role
• Demonstrated understanding of the residential building industry
• Ability to interpret and read construction plans
• Excellent interpersonal/communication skills, both verbal and written
• Customer-centric professional, with exceptional personal presentation
• Outstanding organisational and time management skills, with the ability to work to deadlines
• Disciplined self-starter and results-driven individual able to work autonomously with strong team collaboration skills.

How to Apply

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please send your Cover Letter and Resume now. Only those selected for an interview will be contacted; therefore, we thank all applicants in advance.

Australian, Australia Permanent Residence and candidates with full work rights in Australia to apply only.

Your application will include the following questions:

• Do you have experience in a role which requires relationship management experience?
• How many years‘ experience do you have as a Customer Relations Officer?
• Which of the following statements best describes your right to work in Australia?
• Do you have experience in administration?
• Do you have customer service experience?
• How many years‘ experience do you have in the construction industry?
• What’s your expected annual base salary?
• How much notice are you required to give your current employer?

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