Reservation Agent/ Reservierungsmitarbeiter m/w/d/k.A.

Reservation Agent/ Reservierungsmitarbeiter m/w/d/k.A. Althoff Grandhotel Schloss Bensberg, Bergisch-Gladbach (DE) Permanent employment | Full time | Reservation | ab sofort Apply Now Your Personality: With us, you don\’t have to be able to do everything yet, just want to learn. Because we will guide you into your new role You have the talent to inspire and carry other people along You never lose your cool, no matter if the house is full or the phone is ringing off the hook You have an eye for detail and can find any booking in the system jungle You have a completed apprenticeship in the hotel industry and / or a degree in hotel management or comparable Your Passion: From reservation receipt to \“booking completed\“ – you support smooth processes and ensure that every guest gets the perfect room Under your charismatic supervision the guests are happy, the hotel occupancy booms and the upselling is going on You also actively support the handling of complaints You have your eyes and ears everywhere and are in constant contact with our important departments such as Front Office and F&B You will get to grips with our reservation and booking systems and ensure that the data is correct Employee Benefits Appreciative corporate culture, personal development and encouragement of employees Comprehensive training and development program with over 100 different training modules Attractive working time options, individually tailored to your personal needs Job ticket or travel allowance Employee discount Urban Sports Club Bike leasing (JobRad) Appealing employee rates and family & friends rates Support in finding your own apartment Referral bonus for newly recruited employees Above tariff pay and permanent employment contracts Corporate health management Cost- coverage for the cleaning of work clothes Individual acknowledgement of birthdays and anniversaries Cross training, task forces and team events Balanced and healthy meals in our team bistro Participation in the Corporate Benefits program About the hotel The 5-star Althoff Grandhotel Schloss Bensberg with 77 rooms and 34 suites has been a member of the Global Hotel Alliance since January 2025. The 1000 m² beauty and spa area belongs to the exclusive 4 elements spas. The Althoff Grandhotel Schloss Bensberg was awarded the Five Star Diamond Award and also received the Conga Award as the best event location in Germany. The Althoff Grandhotel Schloss Bensberg is home to the restaurant Vendôme, which is under the direction of Joachim Wissler. Awarded 2 Michelin stars, it is considered the best restaurant in Germany and is one of the best restaurants in the world. In addition to the 2 Michelin stars, the Vendôme has also been awarded 5 red toques in the Gault-Millau restaurant guide as well as 5 Feinschmecker \“F\“. Then apply now! We look forward to receiving your documents. You are welcome to tell us your salary expectations in this context.