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- Aufgaben: Provide top-notch customer service via phone, email, and chat for a financial services company.
- Arbeitgeber: Join a highly-rated BPO known for employee satisfaction and a positive work culture.
- Mitarbeitervorteile: Enjoy remote work from Croatia, private health insurance, and an excellent remuneration package.
- Warum dieser Job: Be part of a dynamic team that values collaboration and offers growth opportunities.
- Gewünschte Qualifikationen: Fluent in German (C1), with strong communication skills and basic credit card knowledge preferred.
- Andere Informationen: Indefinite contract with guidance to help you reach your full potential.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Grow-Talent.com is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company.
Position: Customer Care Specialist with German
Location: Remote/work from home in Croatia
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
- Navigate internal and external documentation and resources to provide world-class service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS:
- System knowledge: Very good user knowledge of common PC applications
- Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
- Good ability to express yourself verbally and in writing in German
- Flexibility, friendliness, resilience, independence, reliability
- Skilled conversation skills, linguistic fluency, understandable pronunciation in German
- Good communication and teamwork skills
- Expertise: Basic credit card-specific knowledge desirable
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- Fully remote work from Croatia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment – the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
#J-18808-Ljbffr
Customer Care Specialist (German) - Relocation in Croatia Arbeitgeber: Grow-Talent.com
Kontaktperson:
Grow-Talent.com HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Care Specialist (German) - Relocation in Croatia
✨Tip Number 1
Familiarize yourself with common customer service scenarios in the financial services sector. Understanding the typical inquiries and issues customers face will help you respond more effectively during interviews.
✨Tip Number 2
Practice your German communication skills, both verbal and written. Since fluency is crucial for this role, consider engaging in conversations with native speakers or using language exchange platforms to enhance your proficiency.
✨Tip Number 3
Research the company’s values and employee satisfaction ratings. Being knowledgeable about the company culture can help you align your answers with their expectations and demonstrate that you are a good fit for their team.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to maintain high customer satisfaction will make you stand out as a candidate.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Care Specialist (German) - Relocation in Croatia
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Specialist position. Understand the key responsibilities and requirements, especially the need for excellent German language skills and customer service experience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any specific knowledge related to financial services. Emphasize your proficiency in German and any previous roles that required strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues efficiently. Mention your flexibility, friendliness, and resilience, as these traits are important for the role.
Highlight Relevant Skills: In your application, make sure to emphasize your soft skills, such as teamwork and communication abilities. Provide examples of how you've successfully handled customer inquiries or resolved issues in the past.
Wie du dich auf ein Vorstellungsgespräch bei Grow-Talent.com vorbereitest
✨Showcase Your Language Skills
Since the role requires a high level of German proficiency, be prepared to demonstrate your language skills during the interview. Practice speaking clearly and confidently in German, and consider discussing your previous experiences where you effectively communicated with customers.
✨Understand Customer Care Principles
Familiarize yourself with the key principles of customer care, especially in the financial services sector. Be ready to discuss how you would handle specific customer inquiries or issues, showcasing your problem-solving abilities and commitment to customer satisfaction.
✨Research the Company
Take some time to learn about the BPO and its client. Understanding their values, mission, and the services they provide will help you tailor your responses and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life customer service situations. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to share these stories.
