Sales Service Manager

Location: The role may be based at any of our Otis offices within Switzerland. See the list of our branches here: Otis Schweiz

Objectives of this role

• Achieve company objectives (share of segment, orders/margin growth) by analyzing market and trends, deploying and implementing sales strategies
• Functional leadership of the entire Service Sales Organization of Switzerland in alignment and close collaboration with Operating Territory Leader
• Implement Sales strategy and drive Sales Excellence programs (sales tactics, sales tools, skills, trainings) to establish an effective and efficient sales organization meeting company sales objectives and priorities.
• Support Hiring process to select best in class Sales Representatives
• Train, motivate, coach, advise and develop an effective team of Sales Representatives
• Monitor and manage performance based on KPIs in collaboration with the Regional Managers and Operating Territory Leader

Responsibilities

• Execution of the Swiss sales business plan based on an informed assessment of the market, competition and Otis opportunities.
• Create and execute the annual sales plan
• Collect, maintain and analyse market data (incl. analyses of losses) and develop actions plans accordingly
• Define, establish and ensure proper sales pipeline and FC review cadence on all levels (Sales rep, Operating Territory Leader, Regional Manager).
• Manage Pipeline activities proactively, conduct monthly forecast process, work on ongoing improvement of pipeline quality and forecast accuracy.
• Manage the sales team including goals setting, performance evaluation, compensation program and employee development.
• Meet with potential clients and grow long-lasting relationships that address their needs
• Identify knowledge gaps within the team and develop plans for filling them
• Develop, communicate, evaluate and track IC scheme and monthly or quarterly sales contests to animate the sales force.
• Promote a culture that reflects the organization\’s values and encourages good performance and rewards productivity
• Plan personal participation in negotiations with the agreement of and consistent with the experience of the salesperson.
• Enforce all company procedures governing the selling process. Regularly audit the sales force for compliance and take corrective actions as necessary.
• Take responsibility in rolling-out corporate sales tools.
• Represent local sales entity in international sales meetings.

Profile

• Ideally a minimum of 8 years of experience in progressively responsible roles in a sales-dedicated capacity
• Proven track record of delivering against sales targets, hitting profitability goals and demonstrating an ability to grow sales over multiple years
• Strong analytical and persuasive presentation skills and the ability to interact effectively with all levels of employees and management
• Hands-on mentality, flexibility, resilience personality
• Willingness to travel across Switzerland
• Fluent in English and in French or German. Knowledge of the other language is an asset
• Strong project management capabilities
• Experience in selling industrial products and working in a cross matrix organization are considered as a plus

Disclaimer – The above is not an exhaustive list of duties. Additional responsibilities may be assigned.

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