Manager, Vendor Operations & Performance

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you\’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero. Job Description We are on the lookout for a Manager, Vendor Operations & Performance to join the Vendor Health team on our journey to always deliver amazing experiences. You will play a crucial role in shaping and executing our vendor strategy, driving performance, efficiency, and innovation across markets. Working closely with cross-functional teams, you’ll optimize the vendor journey – from onboarding to engagement – ensuring seamless experiences and impactful outcomes. Your work will bridge local market needs with scalable solutions, using data-driven insights to enhance vendor performance and support product development. This role is central to improving our vendor ecosystem and delivering long-term business value. As part of our team, you will be the driving force behind the success of hundreds of thousands of restaurants. Your contributions will empower vendors with advanced tools to manage their operations, boost their visibility and reach. Every feature you help build will create growth opportunities for businesses of all sizes, strengthening Delivery Hero’s ecosystem and impact. Own and improve parts of the vendor operations strategy, ensuring alignment with business goals and market dynamics. Drive improvements across the vendor lifecycle by identifying pain points, structuring problems, and implementing scalable solutions. Collaborate closely with local markets and cross-functional teams to tailor strategies that enhance vendor performance and experience. Partner with product, data, and CRM teams to optimize operational efficiency and deliver data-driven solutions at scale. Monitor key performance metrics to identify underperformance, develop recovery plans, and improve vendor contributions across markets. Influence vendor-facing product roadmaps by advocating for improvements that drive adoption, satisfaction, and long-term value Qualifications 5+ years of experience in top tier consulting, strategy or performance management Strong problem-solving skills: you can break down complex problems & set actions to resolve them Track record of successfully managing roles with high levels of ownership Advanced Google Suite user and able to draw key insights and present them to a senior audience Previous experience in vendor strategy/lifecycle management is a plus but not a requirement Additional Information Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape. Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week We offer 27 days holiday with an extra day on 2nd and 3rd year of service We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses. Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses. Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today! We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring – therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You\’re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.