Apptio Delivery Consultant (f/m/x)

Introduction

You: We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the Apptio Field Delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!

Us: Apptio is the CIO’s business management system. We build advanced data and analytics applications that help all IT leaders understand and make informed decisions about their technology investments, capitalize on the cloud transformation and drive innovation within their organization. We call it Technology Business Management (TBM). Our TBM solution experts believe deeply in Apptio\’s potential to lead our market and disrupt the IT industry on a daily basis. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs within their organization. We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve.

Your role and responsibilities

• Support multiple, simultaneous Apptio implementation projects via onsite & remote configuration and development

• Gather functional and business requirements from client and translate into a functional hosted solution design which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services.

• Configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design and specifications.

• Operational management of select customer implementations, i.e. loading new data, reviewing and validating dashboard/report outputs.

• Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite.

• Work with content management to channel commonalities across customers into best practices processes & product delivered templates.

• Work closely with other analysts in the organization to leverage skill sets and deliverables. Provide end user training as needed.

• Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

Required technical and professional expertise

General

• Fluent in English and German. A third language is a plus.

• Strong analytical and problem solving skills.

• Strong to expert skills in data analysis/manipulation.

• Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).

• Attention to detail.

• Self-starter: able to come up to speed on complex, difficult concepts with minimal assistance.

• Client-focused attitude – a customer advocate.

• Team player with solid communication and presentation skills.

• Competent with packaged application software implementation practices.

• High level knowledge of enterprise IT organizational, business, and technical environments.

Business Domain Focus

• Specific knowledge and application of IT services and financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.

• Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.

Technical Domain Focus

• Knowledge and application of relational database concepts.

• Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.

• Skilled at completing technical design.

• Basic programming skills, e.g. HTML, SQL a plus

Experience & Education

• 5+ years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.

• 4 year degree in engineering, computer science, MIS, finance or equivalent experience.

• Training / certification in ITIL or equivalent is a bonus.

Preferred technical and professional experience

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IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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