2nd Level Service Tube Maintenance & Customer Service

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

As a 2nd Level Service Technician, you will provide hands-on support to 1st Level Support teams, ensuring maximum uptime of TUBE machines at customer premises worldwide.

What drives this department

The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.

By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.

What you will be doing

• Coaching, training, and educating 1st level technicians and hence ensuring state-of-the-art machine maintenance, fixing, and customer training.
• Teaching, advising, and continuously improving ways to improve and guarantee maximum machine uptime.
• Support 2nd level hotline by:
  • Reporting recurring problems, issues, and findings to 2nd level hotline offering the best possible solutions for the 1st level organizations and customers.
• Support 3rd level (R&D) by:
  • Giving feedback to the organization regarding continuous customer satisfaction improvements.
• Support the training department and performing advanced customer trainings if need be.
• Create documents and instructions improving service/support quality.
• Build knowledge and experience in all aspects of the Tube technology (software, electrical, mechanical, problem solving)

If need be perform 1st level technician duties outlined in the 1st level technician job description.

Your education & experience

• Minimum of 3-5 years technical service experience: mechanical, electrical, pneumatic, and/or software engineering
• Hands-on experience in working with tube machines, preferably as service technician or hotliner.

What you need to succeed

• Approx. 80% travelling (mainly Europe).
• Good level of English.
• Ability to make effective decisions, as well as creatively build effective programs to increase sales and build customer satisfaction based on business needs.
• Adapt at balancing priorities based on repair workload.

What’s in it for you

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application.

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