After Sales Area Manager

About The Role :

Due to the expansion of our successful European growth, BYD Europe is looking for a NEV enthusiast and self-driven After Sales Area Manager for Passenger Cars. In this exciting position, you will play an important role in setting up the aftersales activities in Germany.

As the After Sales Area Manager, you are responsible for building and maintaining a strong, customer-focused After Sales service level in the designated region or country. You support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You develop, implement, and maintain service products and After Sales propositions. You ensure that service procedures are correctly carried out and handle all necessary administrative tasks.

This role reports directly to the After Sales Director Germany.

Role Responsibilities :

1. Drive and support dealer partners’ service network management, including service preparation, monitoring, and managing the aftersales business plan, as well as steering continuous service level improvement.
2. Plan and organize regular dealer visits, meetings, workshops, and other activities with regional partners. Responsible for the development, execution, and assessment of aftersales projects.
3. Localize and implement BYD aftersales policies and standards within the network to establish a strong BYD service network. Ensure quality through timely training, tooling, and support materials.
4. Own and continuously improve KPIs for authorized repairers and service centers. Collaborate with HQs to create, implement, and report on performance metrics.
5. Implement a customer-centric approach to ensure a positive BYD customer experience at dealer partners. Monitor customer satisfaction (NPS), analyze service data, resolve complaints, and support CX process improvements using Voice of Customer insights.
6. Support technical, quality, and warranty teams with critical issue handling, quality investigations, and training arrangements.
7. Work with dealer partners to achieve monthly, quarterly, and annual aftersales objectives and KPIs.
8. Travel across the region/country as needed to support daily aftersales operations and maintain close relationships with dealer partners. Perform any other duties as assigned by the line manager.

Essential Criteria & Experience :

• Willingness to travel frequently within the country/region and abroad, including potential trips to the Netherlands and China, approximately 25% of your time.
• HBO+ (bachelor or master) level education or equivalent work experience.
• 5+ years of experience in a similar role within automotive or e-mobility sectors, either with an importer or OEM.
• Organized with strong communication skills and an understanding of cultural, regulatory, and regional differences. Self-motivated and problem-solving mindset.
• Excellent written and verbal communication skills in German and English; Chinese language skills are a plus.
• High attention to detail, effective time management, and accuracy. Proficiency in PowerPoint and presentation skills.
• Valid driver’s license for the EU and eligibility to work in Europe.

We Offer :

• Performance and experience-based competitive remuneration;
• 25 days paid holidays plus public holidays;
• Department and company-wide team-building events;
• An exciting opportunity to lead the European transition to zero emissions transportation and decarbonization of the economy.

About BYD :

Our purpose is to build a zero-emission future that reconnects humanity with nature. We seek talent aligned with this mission to create a positive impact within a diverse and dynamic team.

BYD is a leading high-tech multinational based in Shenzhen, China, operating in IT, automotive, new energy, and rail transit, with over 300,000 employees worldwide. As a pioneer in New Energy Solutions, BYD is dedicated to building a zero-emission ecosystem.

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