Customer Implementation Manager (f/m/d)

Who we areHave you worked out the logistics of your career yet? You will at Rhenus!The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value-added services, the family-owned business pools its operations in various business units where the needs of customers are the major focus at all times.Join our team and thrive in a dynamic company culture rooted in the values of Entrepreneurship, where innovative thinking is celebrated, Integrity, where honesty and transparency drive our actions, Empowerment, where each team member is encouraged to take ownership and initiative, and Leadership, where we cultivate a collaborative environment that inspires growth and excellence. At our company, these core values aren\’t just words on paper – they guide our everyday decisions, foster a supportive community, and drive both individual and collective success. What You Can Expect: Management of End-to-End Customer Implementations: ✓ Manage and execute customer implementation projects from scope to delivery, coordinating stakeholders and timelines. ✓ Lead the customer onboarding process, collaborating with customers and internal teams to ensure smooth integration into operational processes. ✓ Create and maintain essential documentation including project plans, Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process flowcharts, and performance reports. ✓ Conduct training and rollout of procedures to internal as well as external stakeholders. Customer Requirement Analysis and Service Alignment: ✓ Collaborate with customers and internal teams (e.g., Key Account Managers, Tender Management, Product) to gather and assess requirements. ✓ Perform feasibility checks and translate customer needs into operational processes with Operational Excellence and OKAMs. ✓ Ensure effective use of solutions such as integration tools, tracking, and performance dashboards. ✓ Stay current on product features and share updates with sales and account teams. Stakeholder Engagement and Communication: ✓ Act as the first point of contact for customers and internal stakeholders during the onboarding process. ✓ Facilitate the onboarding of OKAMs during the implementation process and maintain close alignment to ensure a smooth transition and sustainable embedding of the customer into the organization post-implementation. Reporting and Data Analytics: ✓ Define customer reporting needs and work with the BI team to deliver dashboards and data tools. ✓ Develop hybrid reporting in Excel if needed and train OKAMs on reporting frameworks. Process Improvement and Standardization ✓ Proactively identify and recommend enhancements to streamline customer implementation processes, contributing to standardization efforts and continuous process optimization initiatives. ✓ Actively contribute to the ongoing development, documentation, and enhancement of the global implementation framework and standardization initiatives. Risk Management and Issue Resolution ✓ Proactively identify and mitigate risks throughout the onboarding process. ✓ Lead resolution of implementation issues in collaboration with internal and external stakeholders. ✓ Capture and apply lessons learned to improve future implementations. What You Bring:✓ Degree in Business Administration, Logistics, Supply Chain Management, or related field.✓ 3-5 years\‘ experience in customer implementation, project management, or operational excellence within Supply Chain, Freight Forwarding, or Control Tower environments.✓ Strong operational and supply chain process knowledge, with hands-on TMS experience.✓ Basic understanding of IT system integrations and software solutions (a plus).✓ Self-driven, ambitious, and team-oriented with a problem-solving mindset and attention to detail.✓ Strong project management, analytical, and conceptual skills; confident in decision-making and risk balancing.✓ Comfortable in fast-paced, high-accountability settings with a strong sense of ownership and urgency.✓ Advanced MS Office skills (Excel); BI tool experience preferred.✓ Excellent interpersonal and stakeholder communication skills (written, verbal, and presentation).✓ Fluent in English; German proficiency is a strong plus. The perks of being on our team:✓ Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.✓ Great Team: It\’s truly the people that make the difference – and with us you\’ll join the best team around.✓ Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.✓ Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.✓ Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.✓ Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.