HR Service Delivery Manager Germany (HR Operations) (m/f/d)

Job Description

HR Service Delivery Manager Germany (HR Operations) (m/f/d)

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Position Overview:

As the HR Service Delivery Manager Germany (HR Operations) (m/f/d), you will lead a team, fostering a high-performing, engaged, and inclusive team culture in line with our values. In this role, you will be responsible for the end-to-end delivery of HR services, including payroll, benefits administration, and HR administration across legal entities in Germany. The role is based in Munich and may may require travel within the local market as needed.

Key Responsibilities:

• People Leadership: Lead, coach, and develop a team, driving employee engagement, team culture, and capability building to support individual and collective success.

• HR Service Operations: Ensure seamless and compliant delivery of all HR operational services, including payroll and compensation & benefits administration.

• Forecasting & Budgeting: Oversee budget planning and forecasting for HR Service Delivery in alignment with operational needs and strategic priorities.

• Stakeholder Engagement: Act as the primary liaison, collaborating cross-functionally with key internal stakeholders and external stakeholders and partners to ensure alignment and service excellence.

• Vendor Management: Serve as the main point of contact for internal and external service providers, ensuring high-quality, efficient, and compliant service delivery.

• HR Process Management: Lead the design, implementation, and continuous improvement of local HR administrative and transactional processes. Support the effectiveness of the HR Operating Model by enabling HRBPs and Centers of Excellence to deliver strategic value.

• Process improvement: Drive process efficiency by reducing handoffs, simplifying workflows, and improving delivery mechanisms.

• HR Project Management: Lead the successful implementation of the relevant HR portfolio projects at the country level, including adapting and deploying global and local HR processes. Ensure compliance with evolving local legislation and regulatory requirements.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field

• Minimum of 5 years of experience in Human Resources within a complex, matrixed multinational environment.

• Proven people management experience, with demonstrated ability to lead, motivate and develop high-performing teams.

• Excellent communication skills, both written and verbal, with the ability to convey complex topics clearly across diverse audiences. Strong active listening and comprehension abilities.

• Solution-focused mindset, with strong problem-solving and root cause analysis capabilities.

• Demonstrated ability to capture, optimize, and improve HR processes, driving operational efficiency and effectiveness.

• Solid project management capabilities, including planning, execution, and stakeholder management.

• Effective decision-making skills, even in ambiguous or high-pressure situations.

• In-depth knowledge of German labor, social security, and tax regulations, including GDPR compliance.

• Fluency in German and English, both written and spoken.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where our company has codified its 130-year legacy. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

We know that our people are the key to our success, which is why our Human Resources team works to attract, develop, retain and inspire our people so that they can learn, grow and make a true impact on the world. Together we collaborate to create a culturally rich, diverse organization ensuring we remain innovative and agile.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

People with severe disabilities and their equivalents will be given preference if they are equally qualified.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Required Skills:

Business, Business, Business Administration, Case Management, Certified Payroll, Change Management, Collective Bargaining Agreements, Data Analytics, Data Quality Management, Employee Compensation and Benefits, Global Payroll, HR Organizational Design, HR Process Design, HR Service Delivery, Human Resource Information Systems (HRIS), Human Resource Management, Management Process, Operational Efficiency, Process Improvements, Project Human Resource Management, Project Management, Stakeholder Engagement, Stakeholder Management, Stakeholder Relationship Management, Strategic Management {+ 5 more}

Preferred Skills:

Job Posting End Date:

08/6/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R356604

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