Customer Success Engineer

Job Description:
As the Head of Artificial Intelligence (AI) and Development, you will play a pivotal role in shaping the future of resource discovery by guiding a talented team of researchers and engineers to develop groundbreaking AI solutions.
You will be responsible for leading the strategic direction and execution of our AI R&D initiatives, fostering a culture of innovation and excellence.

Client Details:
An acquisitive UAE based natural resources entity.

What to expect

In this role, you will manage technical implementation projects for customers. You will interact closely with the product, data integrations, and the support team. Your key task in this role is to ensure that the customer can achieve quick wins by setting up Maltego for long-term stickiness such as developing a custom transform, deploying in their custom instance, or ensuring they find a way to convert their investigative workflow to include Maltego. You will support the onboarding team and the sales team in ensuring customers can test and implement their ideas and work closely with the internal stakeholders to align timelines and expectations.

Key tasks as a Customer Success Engineer includes:

• Managing the customer from pre-sales setup to long-term Maltego implementation.
• Co-ordinating with technical operations and customer support teams to escalate and de-escalate tasks related to Maltego on-prem deployment.
• Diagnose, troubleshoot, and resolve server and network issues in an accurate and timely manner.
• Documenting existing and/or new processes related to setup and support activities and writing necessary technical documentation/training materials in support of it.
• Determining the best methodology and approach to configure new requirements into existing and new solutions.
• Learning about new infrastructure and running test environments to keep up with the ever-changing landscape of server/network/application infrastructure.
• Serve as an internal go-to person for the Maltego application server deployments.

Your profile in short

• Minimum of 4 years related work experience preferred.
• Degree in an appropriate IT field such as Computer Science or Computer Engineering or equivalent experience.
• Previous experience as a Customer Engineer or Support Engineer working with application servers.
• Technical understanding and experience working on virtualization, Docker, applications servers, networks, as well as cloud hosting in Azure or AWS required.
• Technical knowledge and experience working on Kubernetes, and terminal services.
• Basic knowledge of Python scripting.
• Experience working with *nix and Windows Operating systems.
• Very good spoken and written English. Basic German is a plus but not required.

Why you will love Maltego

Maltego is a scale-up company. We provide you with the benefits and security of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.

Here are some of the reasons why you will love Maltego:

• Insights into the daily operations of a fast-growing tech scale-up.
• Opportunity to quickly take over responsibility and make a direct and long-lasting impact.
• Young, motivated, and highly international team.

Location

Remote work or Munich, Germany.

Required documents / information

Please apply with a CV and a short cover letter, explaining your motivation to join Maltego.

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