ETRM Application Support Analyst

About our client:

Our client is a global leader in energy and commodities, celebrated for innovation, excellence, and integrity. Operating in over 40 locations, they drive energy trading and investments in crude oil, refined products, natural gas, LNG, power, and renewables.

With a dynamic, entrepreneurial culture, they empower talent to thrive, offering opportunities to work on impactful projects in major energy hubs.

Committed to growth in renewables and cutting-edge infrastructure, they provide unparalleled support and development, making this the perfect place to grow your career and shape the future of energy.

What We Are Looking For:

We are seeking a dedicated and proactive Support Analyst who thrives in dynamic, fast-paced environments and is passionate about delivering exceptional solutions.

Key Responsibilities:

1. CTRM User Support : Provide comprehensive in-house support for CTRM (Commodity Trading and Risk Management) systems to users across the globe in their daily tasks, including accounting, treasury, invoicing, pricing, and P&L. Ensure timely escalation of complex issues to the development team and actively follow up to deliver exceptional service. Ownership of each support case is essential.
2. Enhancement Requests : Work closely with users to understand and critically evaluate enhancement requests for the CTRM system. Collaborate with the development team to ensure efficient implementation of feasible solutions.
3. Training : Conduct training sessions for new employees and existing users on CTRM systems and other in-house applications as needed.
4. System Operations : Oversee the operation and troubleshooting of business applications, including monitoring jobs, managing interfaces, and coordinating with DBA, network, infrastructure, and development teams to resolve server-related issues efficiently.

Required Skills and Experience:

1. Industry Experience : At least 4 years of hands-on experience in IT software applications within the commodities trading sector, with a focus on business applications, change management, and day-to-day operations and support.
2. Educational Background : Bachelor’s or Master’s degree, preferably in an IT-related field.
3. Communication Skills : Strong communication and presentation abilities, capable of effectively engaging with diverse stakeholders.
4. Technical Proficiency : Solid analytical and technical skills, including proficiency in SQL, Oracle databases, and basic programming. Strong understanding of user needs and business processes is essential.
5. Microsoft Expertise : Good working knowledge of Microsoft products.

Additional Information:

1. Collaborative Mindset : Strong team player who thrives in a cooperative environment.
2. Self-Driven : Highly motivated with excellent task prioritization skills.
3. Adaptability : Comfortable working in a high-pressure, on-call environment with shifting priorities.
4. Customer Focused : Proactive, solution-oriented approach with a „make it work“ attitude.
5. Energetic and Responsive : Enthusiastic, highly responsive, and quick to act.
6. Creative Problem Solver : Resourceful, able to think outside the box, and adapt to changing circumstances effectively.

If you’re eager to make an impact in a dynamic and collaborative environment, we encourage you to apply!

Your Data:

By submitting your resume, you agree to the retention and use of your personal data by TSG for recruitment purposes, including sharing with our clients in the context of your application.

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