Customer Service Coordinator (Airfreight)

ROLES, RESPONSIBILITY AND AUTHORITY:

1. Manage documentation flow, including bills of lading, packing lists, commercial invoices, certificates of origin, and licenses.
2. Handle daily operations for both export and import airfreight shipments.
3. Complete customs clearances, ensuring full compliance with relevant regulations.
4. Coordinate the routing of import and export with local and overseas agents.
5. Work in a small team, covering all aspects of the forwarding process.
6. Communicate with clients and shippers to resolve any complaints.
7. Attend to customer inquiries and advise customers of possible problems or delays.

QUALIFICATION AND EXPERIENCE:

1. Candidate must possess at least a Diploma or equivalent qualification in any field.
2. Must have at least 1 year of working experience in air freight or a similar industry.
3. Basic knowledge of freight forwarding and regulatory requirements is desirable.
4. Experience dealing with both imports and exports is beneficial.
5. Ability to multitask in a fast-paced environment.
6. Strong customer service and communication (written/oral) skills.
7. Proactive and able to be a good team player.
8. Fresh graduates are welcome to apply.

Location: Sungai Ara, Penang

Job Type: Full-time

Pay: RM2,000 – RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Maternity leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay
• Yearly bonus

Experience:

• Freight Forwarding: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Bahasa Melayu (Required)
• English (Required)

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