Customer Services Manager (d/f/m)

For our client in the aerospace industry, we are looking for motivated candidates for the following position in Hamburg-Finkenwerder , Germany with immediate effect:

Customer Services Manager (d/f/m) Ref. 10278377

Job Description:

The Jobholder (d/f/m) will work as a Customer Service Manager. The Airspace Customer Definition Centre (CDC) is the unique and world-class location/facility where airline customers (Airlines and leasing companies) can explore various interior options for their new aircraft, select and discuss individual layouts, and define their cabin interior. It aims to speed up the definition process and support both airline customers and Airbus programmes teams during cabin customization meetings.

This position is not suitable for working from home.

Responsibilities:

• Represents Airbus in front of customers by ensuring first-class customer service.
• Acts as the Customer Definition Centre (CDC) entry point for the various internal Airbus departments as well as the CDC technical team.
• Prepares and drives an individual visit/guidance agenda for every customer.
• Guarantees the on-time availability of dedicated experts and equipment for each customer meeting.
• Represents Airbus in front of the involved Airbus cabin suppliers.

Personal Requirements:

• Independent, structured, and result-oriented work in a creative environment.
• Strong communication skills to work with contacts at all levels and maintain business relationships.
• Strong customer focus.

Education / Studies:

• Project management: at least Bachelor’s degree, or
• Industrial engineering: at least Bachelor’s degree, or
• Business administration: at least Bachelor’s degree, or
• International management: at least Bachelor’s degree.

Professional Experience:

• Assistance: at least 2 years.
• Customer service: at least 4 years.

Further Qualifications:

• Experience as a flight attendant is an advantage.

Further Skills:

• Project management: at least basic knowledge.
• Process management: at least basic knowledge.
• Airbus experience is an advantage.

Language Skills:

• German: at least business fluent.
• Other languages are an advantage.

Our Offer:

• Permanent employment contract.
• Flexible working hours through a personal flexitime account.
• Continuous personal support from your contact person.
• Travel allowance (Germany ticket).
• Company pension plan.
• Bonus payment through employee referrals.

Have we piqued your interest? Do you want to become part of a successful team?

Then apply! Please send us your complete application documents to

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