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- Aufgaben: Provide on-site support, troubleshoot issues, and maintain hardware for end-users.
- Arbeitgeber: Join Infosys BPM, a global leader in digital services and consulting across 46 countries.
- Mitarbeitervorteile: Enjoy a full-time position with competitive pay and opportunities for growth.
- Warum dieser Job: Be part of a dynamic team, solve real problems, and make a difference in user experience.
- Gewünschte Qualifikationen: Prior customer-focused support experience and proficiency in German and English are essential.
- Andere Informationen: This role requires collaboration with various teams and offers hands-on technical challenges.
Das voraussichtliche Gehalt liegt zwischen 35100 - 37000 € pro Jahr.
Support Engineer
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
One of our clients is a well-known international company. For this client, we are looking for a well-organized, ambitious individual.
About the Position:
The Support Engineer provides end-user support on-site, maintains hardware, fixes technical problems, and provides first-time resolution by troubleshooting and diagnosing or escalating faults to service desk managers and incident & problem managers. The role also involves coordinating with remote teams for technical issues to investigate and resolve.
Responsibilities:
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
- Performance Monitoring: Monitor and address performance-related issues.
- User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
- Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providers.
Required Skills:
- Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions.
- German & English: Language proficiency.
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
- Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
Job Type: Full-time
Pay: 35.244,05€ – 37.000,00€ per year
Language:
- German (Required)
Work Location: In person
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Onsite Support Engineer Arbeitgeber: Infosys BPM
Kontaktperson:
Infosys BPM HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Onsite Support Engineer
✨Tip Number 1
Fokussiere dich auf deine Erfahrungen im Bereich End-User-Support. Bereite konkrete Beispiele vor, wie du technische Probleme gelöst hast und welche Tools oder Methoden du verwendet hast, um die Benutzerzufriedenheit zu gewährleisten.
✨Tip Number 2
Da die Rolle eine enge Zusammenarbeit mit verschiedenen Teams erfordert, solltest du dir überlegen, wie du deine Teamarbeit und Kommunikationsfähigkeiten in der Vergangenheit unter Beweis gestellt hast. Sei bereit, diese Erfahrungen während des Gesprächs zu teilen.
✨Tip Number 3
Informiere dich über die neuesten Entwicklungen in der Microsoft-Welt. Zeige dein Interesse an den Produkten und Dienstleistungen von Microsoft, da dies für die Position von großer Bedeutung ist.
✨Tip Number 4
Bereite dich darauf vor, Fragen zur Problemlösung zu beantworten. Du könntest gebeten werden, ein Beispiel für einen Vorfall zu geben, den du erfolgreich gelöst hast, also denke an spezifische Situationen, die deine Fähigkeiten demonstrieren.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Onsite Support Engineer
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Onsite Support Engineer position. Understand the key responsibilities and required skills, especially focusing on customer support and technical troubleshooting.
Highlight Relevant Experience: In your application, emphasize any prior experience in customer-focused end-user support roles. Mention specific examples where you successfully resolved incidents or provided training to users.
Showcase Language Proficiency: Since the role requires proficiency in both German and English, make sure to highlight your language skills clearly in your CV and cover letter. If applicable, provide examples of how you've used these languages in a professional setting.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description, such as 'diagnostic troubleshooting' and 'incident management', to demonstrate your fit for the role.
Wie du dich auf ein Vorstellungsgespräch bei Infosys BPM vorbereitest
✨Show Your Customer-Focused Mindset
Emphasize your experience in customer support roles. Share specific examples of how you've successfully resolved user issues and improved their experience, as this aligns with the company's focus on customer satisfaction.
✨Demonstrate Technical Proficiency
Be prepared to discuss your knowledge of Microsoft products and other relevant technologies. Highlight any specific experiences where you diagnosed and resolved technical problems, showcasing your troubleshooting skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to end-user support, incident management, and performance monitoring to demonstrate your analytical thinking.
✨Highlight Collaboration Skills
Since the role involves working closely with various teams, share examples of past collaborations. Discuss how you effectively communicated with colleagues and third-party vendors to resolve technical issues.
