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- Aufgaben: Help customers with their needs and manage daily operations at our workspace.
- Arbeitgeber: Join Regus, the world's largest workspace network, dedicated to enhancing work experiences.
- Mitarbeitervorteile: Enjoy a competitive salary, inspiring work environment, and training opportunities.
- Warum dieser Job: Be part of a dynamic team that values customer service and personal growth.
- Gewünschte Qualifikationen: Strong communication skills, multitasking ability, and basic IT proficiency required.
- Andere Informationen: Flexible work environment with opportunities for networking events.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Community Associate
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at Regus
- You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.
- Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room and can you help her set up the projector and take an order for drinks.
- The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
- Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
- The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathise with people’s needs.
- Happy taking ownership of problems and finding ways to solve them.
- Positive, enthusiastic and able to adapt to fast-changing situations.
- Confident using MS Office and other basic IT packages.
What we offer
On top of a competitive salary package you’ll enjoy:
- A bright and inspiring work environment.
- Training and development opportunities.
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Community Associate Arbeitgeber: Regus
Kontaktperson:
Regus HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Community Associate
✨Tip Number 1
Familiarize yourself with the Regus workspace network and its services. Understanding the unique offerings and customer needs will help you engage more effectively during your interactions.
✨Tip Number 2
Practice your multitasking skills in a busy environment. You’ll need to juggle various customer requests while maintaining a positive attitude, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Enhance your communication skills by actively listening and responding to feedback. Building strong relationships with customers is key, so practice empathy and understanding in your conversations.
✨Tip Number 4
Get comfortable with MS Office and other IT tools that may be used in the role. Familiarity with these programs will allow you to handle administrative tasks more efficiently and confidently.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Community Associate
Tipps für deine Bewerbung 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Community Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Communication Skills: Since the role emphasizes strong communication and relationship-building, provide specific examples in your cover letter or CV that demonstrate your ability to connect with customers and solve their problems effectively.
Highlight Multitasking Abilities: The job involves managing multiple tasks simultaneously. In your application, mention instances where you successfully handled various responsibilities at once, showcasing your organizational skills and adaptability.
Express Enthusiasm: Convey your passion for customer service and working in a dynamic environment. Use positive language in your application to reflect your enthusiasm for the role and the company culture at Regus.
Wie du dich auf ein Vorstellungsgespräch bei Regus vorbereitest
✨Show Your Customer Service Skills
As a Community Associate, you'll be interacting with customers constantly. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to empathize and communicate effectively.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. During the interview, discuss specific instances where you successfully juggled various responsibilities. This will show that you can thrive in a fast-paced environment.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle common scenarios, such as a customer needing urgent assistance or a technical issue arising. Show your proactive approach to finding solutions.
✨Express Enthusiasm and Positivity
Regus values a positive attitude. Make sure to convey your enthusiasm for the role and the company during the interview. Share what excites you about working in a community-focused environment and how you can contribute to a happy workplace.
