Customer Success Architect*

About Ping Identity:

At Ping Identity, we’re changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we’re helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We call this digital freedom. And it’s not just something we provide our customers. It’s something that drives our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.

We’re headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn’t be a source of anxiety, it should be one of your greatest competitive advantages.

As a Customer Success Architect, you will work with clients to ensure that they are successful with Ping solutions. You will report to the Lead Customer Success Architect for your region and be part of our Customer Care organisation. You will work with our Professional Services and Technical Support Teams to guarantee a client’s journey from purchase to production is smooth, well managed and technically sound. You will also monitor a client’s ongoing health and establish a rhythm for client interactions that ensure each customer is optimised on their existing deployed solutions. Your job is to ensure that we bring value to our customers.

You Will:

• Provide clients with technical architecture recommendations for Ping solutions based on their identity and security needs
• Organise visibility into our product roadmap to help educate and engage customers
• Participate in the escalation and priority of support tickets created by clients in the programme
• Provide product demonstrations of Ping technologies
• Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
• Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process
• Manage ongoing customer needs effectively to promote high customer retention and loyalty

You Have:

• At least 5 years‘ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
• Bachelor’s Degree in Computer Science or equivalent experience
• Experience with Web Application Servers such as (JBoss, WebSphere, WebLogic or Tomcat)
• A track record in managing relationships with large enterprise clients
• Experience with Java and knowledge of web technologies
• Background in one or more Identity Management disciplines, such as: Authentication, Authorization, Federation, and Access Management
• Requires minimal management attention—self-managed.
• Can travel to Denver HQ at least twice annually.
• Experience with SFDC or equivalent CRM systems

Desire Skills:

• General knowledge of protocols such as SAML, OAuth, or OpenID Connect, LDAP, SQL
• General knowledge of network topologies and related protocols like HTTP/S, TCP/IP
• Experience with multiple operating systems
• Experience with Ping Identity solutions
• German speaking is a plus

Our Benefits:

• 25 Days of PTO
• Parental Leave
• Standard Life Pension Program
• Healthcare Option
• Generous Holiday Schedule
• £150 GBP Commuter Offset
• Education Reimbursement

Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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