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- Aufgaben: Join our Support team to tackle customer incidents and deliver top-notch tech solutions.
- Arbeitgeber: We're Europe's largest privately owned CCaaS provider, powering major global organizations.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and learning in tech.
- Warum dieser Job: Make a real impact in tech while building relationships and exceeding customer expectations.
- Gewünschte Qualifikationen: Bachelor's in STEM or Computer Science, fluent in German, and a passion for tech required.
- Andere Informationen: Be part of a diverse team with offices across the globe and a commitment to excellence.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Our clients are always looking for the best of the best when it comes to colleagues within our clients‘ business. Due to their continued expansion, they are looking for graduates with a real passion for tech to join our clients‘ Support team at our office in Gilching, Germany.
As a Graduate Support Engineer, you will be responsible for handling customer incidents and delivering exceptional technical solutions to our customers from first contact to resolution.
If you are looking for a role where you can make a difference in the tech space, this is the role for you!
Key Responsibilities
- Take ownership of all customer incidents, service requests, and queries from start to resolution.
- Prioritise, categorise, and resolve faults promptly.
- Where appropriate, escalate faults to other technical teams and ensure timely resolution.
- Maintain a commitment to keeping customers informed to build and maintain relationships of trust.
- Provide excellent customer service at all times to exceed customer expectations.
- The Support Engineering role encompasses many other aspects alongside technical problem solving, including end customer consultancy and success, delivering software upgrades from product release packages, quality management, and internal tooling development.
Person Profile
- Bachelor’s degree/equivalent in STEM, Computer Science-related subject, or applied services.
- Fluent German speaker.
- Good experience of delivering customer service.
- Passion for technology.
- Personal commitment to delivering high standards of customer satisfaction.
- Demonstrate proof of eligibility to work in Germany.
Our client is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany, and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
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Graduate Support Engineer Arbeitgeber: JAM IT Consultancy Ltd
Kontaktperson:
JAM IT Consultancy Ltd HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Graduate Support Engineer
✨Tip Number 1
Make sure to showcase your passion for technology during the interview. Share specific examples of projects or experiences that highlight your technical skills and enthusiasm for problem-solving.
✨Tip Number 2
Familiarize yourself with common customer service scenarios in tech support. Being able to discuss how you would handle specific incidents can demonstrate your readiness for the role.
✨Tip Number 3
Since fluency in German is required, practice your language skills in a technical context. This will help you communicate effectively with customers and show your commitment to the role.
✨Tip Number 4
Research our clients and their industries. Understanding their business needs will allow you to tailor your responses and show how you can contribute to their success as a Graduate Support Engineer.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Graduate Support Engineer
Tipps für deine Bewerbung 🫡
Highlight Your Technical Skills: Make sure to emphasize your technical skills and any relevant experience in your CV and cover letter. Mention specific technologies or tools you are familiar with that relate to the role of a Graduate Support Engineer.
Showcase Customer Service Experience: Since the role requires excellent customer service, include examples from your past experiences where you successfully handled customer queries or incidents. This will demonstrate your ability to meet customer expectations.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and person profile outlined in the job description. Use keywords from the job listing to show that you understand what the company is looking for.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei JAM IT Consultancy Ltd vorbereitest
✨Show Your Passion for Tech
Make sure to express your genuine interest in technology during the interview. Share any personal projects or experiences that highlight your enthusiasm and knowledge in the tech field.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or incidents. Highlight how you prioritized customer satisfaction and resolved issues effectively.
✨Understand the Role's Responsibilities
Familiarize yourself with the key responsibilities of a Graduate Support Engineer. Be ready to discuss how you would take ownership of customer incidents and ensure timely resolutions.
✨Communicate Clearly in German
Since fluency in German is required, practice articulating your thoughts clearly in German. This will not only demonstrate your language skills but also your ability to communicate effectively with customers.
