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- Aufgaben: Analyze data, monitor processes, and support reporting tools for Customer Services.
- Arbeitgeber: Join Mercedes-Benz, a leader in luxury automotive innovation and customer satisfaction.
- Mitarbeitervorteile: Gain hands-on experience, flexible hours, and the chance to work with cutting-edge technology.
- Warum dieser Job: Be part of a dynamic team shaping customer experiences and driving data-driven decisions.
- Gewünschte Qualifikationen: Studying Business Administration or related fields; interest in Business Intelligence and data analysis required.
- Andere Informationen: Fluency in German and English is essential; applications from diverse backgrounds are encouraged.
Job Description – Working Student in Customer Services Reporting Region Europe
Starting February 2025 (MER0003H2F)
Group: Mercedes-Benz Group AG
Description
Mercedes-Benz Cars Marketing & Sales (MS) encompasses the functions of Sales, After-Sales, Marketing, and Product Management for Mercedes-Benz Cars and is responsible for developing the global sales organization. Our goal is to successfully and sustainably shape the global sales of Mercedes-Benz Cars, achieve the highest customer satisfaction, and continuously expand the success of our brands.
The MS/ECD department in the Customer Service area is responsible for exciting topics in Customer Relationship Management, Data Analytics and Reporting, as well as Parts Trading for the European markets.
To manage the Customer Service business, we are currently implementing a Microsoft Power BI-based reporting and analysis tool in all European markets. The rollout process involves a variety of tasks and challenges related to ensuring operational data processes, designing user-appropriate reports and dashboards, and advising system users. For this, we are seeking support, which means we are looking for you.
These challenges await you:
- You analyze and test data in the context of connecting new data sources to the reporting system and document the acceptance.
- You monitor ongoing data processes, ensure their correct execution, and document any deviations.
- You act as a point of contact for ongoing processes and actively engage with data owners and users.
- You document requirements and developments in the backlog, coordinate these with involved service providers, and oversee their implementation.
- You bring new impulses and innovative ideas.
Qualifications:
- You are studying Business Administration, Business Analytics, Business Informatics, or a comparable field of study.
- You have an interest in and some initial experience with Business Intelligence.
- Ideally, you already have some experience in data analysis with an established visualization tool.
- You already have knowledge of one or more of the following tools: PowerPoint, Excel, Confluence/Jira.
- Your strengths include a structured way of working, analytical thinking, openness, as well as independent and goal-oriented work.
- You can communicate fluently in both German and English.
Additional Information:
When sending your online application, please attach your CV, certificate of enrollment, current performance record, relevant certificates, if applicable proof of mandatory internship and the standard period of study (max. 5 MB) and mark your application documents as „relevant for this application“ in the online form.
Citizens of countries outside the European Trade Union please send, if applicable, your residence/work permit.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement.
If you have any questions regarding the application process, please contact HR Services by e-mail at or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).
Organization
Primary Location
#J-18808-Ljbffr
Working student in Customer Services Reporting Region Europe starting February 2025 Arbeitgeber: Daimler AG (Canada)
Kontaktperson:
Daimler AG (Canada) HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Working student in Customer Services Reporting Region Europe starting February 2025
✨Tip Number 1
Familiarize yourself with Microsoft Power BI and other data visualization tools. Since the role involves implementing a Power BI-based reporting tool, having hands-on experience or even completing online tutorials can give you a significant edge.
✨Tip Number 2
Engage with communities or forums related to Business Intelligence and data analytics. Networking with professionals in this field can provide insights into best practices and may even lead to valuable connections within Mercedes-Benz.
✨Tip Number 3
Brush up on your analytical thinking and structured working methods. Consider practicing with real datasets to enhance your problem-solving skills, as these will be crucial for monitoring data processes and documenting deviations.
✨Tip Number 4
Prepare to demonstrate your communication skills in both German and English. Since the role requires fluency in both languages, consider practicing common business scenarios or presentations to showcase your proficiency during the interview.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Working student in Customer Services Reporting Region Europe starting February 2025
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the working student position in Customer Services. Familiarize yourself with the tools mentioned, such as Power BI, Excel, and Jira, as well as the importance of data analysis in this role.
Tailor Your CV: Customize your CV to highlight relevant experiences and skills that align with the job description. Emphasize any experience you have with Business Intelligence, data analysis, and the specific tools mentioned in the job posting.
Prepare Your Documents: Gather all necessary documents for your application, including your CV, certificate of enrollment, current performance record, and any relevant certificates. Ensure that these documents are clearly labeled as 'relevant for this application' when submitting online.
Check Language Proficiency: Since fluency in both German and English is required, make sure to showcase your language skills in your application. If applicable, include any certifications or experiences that demonstrate your proficiency in both languages.
Wie du dich auf ein Vorstellungsgespräch bei Daimler AG (Canada) vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the responsibilities and challenges associated with the working student position in Customer Services. Familiarize yourself with the tools mentioned, like Power BI, and be ready to discuss how your skills align with the tasks outlined in the job description.
✨Showcase Your Analytical Skills
Since the role involves data analysis and reporting, prepare examples from your studies or previous experiences where you've successfully analyzed data or created reports. Highlight any experience you have with visualization tools and how you approached those tasks.
✨Prepare for Language Proficiency
As fluency in both German and English is required, practice discussing your experiences and qualifications in both languages. Be ready to switch between languages during the interview if necessary, demonstrating your comfort and proficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the tools they use, and the specific challenges they face in Customer Relationship Management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
