Customer Success Manager - Europe (Multiple openings)

Do you have previous experience in account management and customer success? Have you supported customers through their lifecycle internationally? Do you want to join a brand new team during a period of organisational growth?

We have a bold mission to enable our partners to unlock the power of data-driven decisions and in turn, make a positive impact on the outcomes for cancer and rare disease patients worldwide. As part of our Global Sales Team, we are building a brand new team supporting customers across Europe, North America, LATAM and APAC and there are multiple positions working with reach of the Regional Sales Director/Managers to support their territories.

This is a hybrid (3 Days PW) opportunity connected to our corporate office in Switzerland (Rolle).

Our mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your mission

Reporting to a Regional Sales Director, you will be responsible for developing deep relationships with our existing customer base and supporting their ongoing usage of our products and solutions.

The value you bring

• Proactive engagement and relationship building with existing customers to support day-to-day utilisation.
• Collaborate internally with colleagues in technical teams and supply chain to ensure our customers have their products when they need it, and their problems are solved swiftly.
• Identify opportunities to upsell or cross-sell across product lines and solutions, and partner with Sales to drive account expansion.
• Full contract management including renewal, changes and tender.

Requirements

We know that every background is different, but to be best set for success we see you bringing:

• 3+ Years of experience in Sales and Account Management.
• Industry experience within Software / SaaS platforms, Diagnostics or Life Sciences are an advantage but not essential.
• You will know the full account management lifecycle including contract management, renewal and tender.
• Ideally you will have worked with customer groups internationally before.
• Full fluency in English is required, and you should be fully fluent in at least one other major European language – I.e. French, German, Spanish or Italian. Further European languages are highly valuable.

Benefits

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include:

• World’s most innovative companies (Top 10)
• World’s smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

US:

• Outstanding Medical, Dental & Vision with 90% Employer Contribution
• Company matched 401K at 4%
• Company-paid short & long-term disability insurance
• FSA commuter benefits

CH:

• Sickness and Accident coverage through Helsana
• Meal Vouchers at 90CHF PM with our partner cafeteria
• Free coffee, fruit and snacks

FR:

• Forfait-Jour working types
• Health benefits for you and your family covered by 80% employer contributions
• Life Insurance and pensions contribution
• SWILE meal vouchers and home office allowances

A Competitive, uncapped commission structure during a time of exponential growth with accelerators for high performance.

The process

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

Starting Date: ASAP

Location: Rolle, CH

Contract: Permanent

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