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- Aufgaben: Help customers with our Quentic Software and solve their queries.
- Arbeitgeber: Join AMCS, a leader in sustainability software with a global impact.
- Mitarbeitervorteile: Enjoy a hybrid work model and excellent career growth opportunities.
- Warum dieser Job: Be part of a collaborative team making a difference in environmental sustainability.
- Gewünschte Qualifikationen: Technical training or studies required; software support experience is essential.
- Andere Informationen: Fluent German or Finnish and strong English skills are a must.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Full Time Entry Level Customer Support & Success
Sustainability that means business
Who we are:
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
What we do:
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Our people:
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
About the Role:
Why join AMCS as a Customer Support Engineer:
- Superior SaaS technology with focus on Quentic Software product.
- Become part of our amazing cross departmental regional team.
- Excellent opportunities to grow your career.
- Job type: Hybrid.
Business English proficiency & fluent German or Finnish speaker essential
Responsibilities:
- Independently communicate to customers of the Quentic Software.
- Record, analyse, discuss and develop solutions to specific customer questions or requirements.
- Document and follow up as needed and record error messages and customer requests via e-mail and telephone.
- Classify and analyse the suggestions.
- Write tickets and communicate to internal stakeholders to help solve customer issues.
Required Qualifications:
- Vocational training or studies with technical specialization and/or HSE orientation.
- Professional experience in software support is a must.
- IT affinity, service mentality, communication and problem-solving skills.
- Secure knowledge of English and German OR English and Finnish.
- Very good verbal and written communication skills.
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Customer Support Engineer Arbeitgeber: AMCS Group
Kontaktperson:
AMCS Group HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Engineer
✨Tip Number 1
Familiarize yourself with the Quentic Software product. Understanding its features and common issues will help you communicate effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss specific examples of how you've resolved customer issues in the past, as this will showcase your service mentality and technical proficiency.
✨Tip Number 3
Practice your communication skills in both English and German or Finnish. Since fluency in these languages is essential, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 4
Research AMCS's commitment to sustainability and their impact on resource-intensive industries. Showing genuine interest in their mission will resonate well with the hiring team and demonstrate your alignment with their values.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Engineer
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with AMCS and their mission in sustainability. Highlight your understanding of their SaaS solutions and how they contribute to a carbon-neutral future in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in software support, technical specialization, and any vocational training. Make sure to showcase your communication and problem-solving skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for sustainability and technology. Mention your proficiency in English and either German or Finnish, and explain how your background aligns with the responsibilities of a Customer Support Engineer.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no grammatical errors and that your language is clear and professional, especially since strong verbal and written communication skills are essential for this position.
Wie du dich auf ein Vorstellungsgespräch bei AMCS Group vorbereitest
✨Show Your Technical Skills
As a Customer Support Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss your experience with software support and any relevant technical training you've completed. Highlight specific examples where you've successfully resolved customer issues.
✨Communicate Clearly
Since the role requires excellent communication skills in both English and German or Finnish, practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your ability to communicate complex ideas simply.
✨Understand the Company Culture
AMCS values connection and collaboration. Research the company’s culture and be ready to discuss how you can contribute to a positive working environment. Share examples of how you've worked effectively in teams and fostered open communication in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to encounter situational questions that assess your problem-solving abilities. Prepare by thinking of past experiences where you identified a problem, analyzed it, and implemented a solution. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
