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- Aufgaben: Join our support team as the go-to person for customer tech issues, 24/7.
- Arbeitgeber: Utimaco is a leading IT security solutions provider based in Aachen, focused on hardware and compliance.
- Mitarbeitervorteile: Enjoy flexible working hours, health insurance, and extra vacation days for special occasions.
- Warum dieser Job: Be part of a diverse team, develop your skills, and make a real impact in tech support.
- Gewünschte Qualifikationen: Experience in customer support, strong Linux knowledge, and fluent in German and English required.
- Andere Informationen: Work with a global team from 42 nationalities and enjoy a collaborative culture.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
Location: Aachen
Utimaco is an international provider of IT security solutions, based in Aachen. Utimaco develops hardware security modules and compliance solutions for telecommunication providers in the field of regulation. Utimaco is one of the world’s leading manufacturers in both technology segments. The company´s goal to protect people and ideas has been committed to over 200 employees. Customers and partners value the reliability and long-term investment security solutions. Utimaco stands for recognized product quality, user-friendly software, excellent support and products that effectively meet market requirements.
Your tasks
- As a member of our support team, you will be the contact person for our customers and partners; this also in 7x24h use;
- You will receive technical problems and work out solutions and opportunities for improvement in close cooperation with the development department;
- You will support our customers in the support of the systems and, in addition to product configuration, you will also deal with the RedHat Linux-based OS environment;
- You will carry out application tests and support development and product management in the market launch of new features and products.
- You independently plan service assignments at the customer’s site and are responsible for their implementation, also on site at the customer’s site.
Your profile
- You have several years of professional experience in direct customer support.
- You have a very good technical understanding and grasp complex technical situations quickly. The administration and configuration of Linux servers or other Unix-based platforms does not present you with challenges;
- You enjoy communicating directly with the customer and are goal-oriented and conscientious;
- Very good knowledge of TCP/IP networks, databases and Unix tools such as shell scripting and network analyzers round off your profile;
- Fluent German as well as English skills are mandatory for dealing with our international customers;
We offer
- An open and friendly corporate culture characterized by constructive and collaborative interaction.
- We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances).
- Early risers and night owls – thanks to a flexible working model you can organise your working day yourself.
- We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions.
- We provide all employees with health insurance for overseas travel and private accident insurance.
- Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.
- Through targeted training you have the opportunity to develop professionally and personally.
Do you feel addressed?
Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
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Senior Support Engineer Arbeitgeber: Utimaco Management GmbH
Kontaktperson:
Utimaco Management GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Support Engineer
✨Tip Number 1
Familiarize yourself with Utimaco's products and services. Understanding their hardware security modules and compliance solutions will help you engage in meaningful conversations during the interview process.
✨Tip Number 2
Highlight your experience with RedHat Linux and Unix-based platforms. Be prepared to discuss specific challenges you've faced and how you've successfully managed them in previous roles.
✨Tip Number 3
Showcase your customer support skills by preparing examples of how you've resolved complex technical issues for clients. This will demonstrate your ability to communicate effectively and provide excellent service.
✨Tip Number 4
Since the role requires fluency in both German and English, practice discussing technical topics in both languages. This will help you feel more confident when interacting with international customers.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Support Engineer
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with Utimaco's mission and values. Highlight your alignment with their goal of protecting people and ideas in your application.
Tailor Your CV: Emphasize your experience in customer support, particularly in technical environments. Include specific examples of your work with Linux servers and TCP/IP networks to demonstrate your qualifications.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills can contribute to Utimaco's success. Mention your ability to communicate effectively with customers and your problem-solving approach.
Specify Availability and Salary Expectations: Make sure to clearly state your earliest possible starting date and salary expectations as requested in the job description. This shows that you pay attention to details and are serious about the application.
Wie du dich auf ein Vorstellungsgespräch bei Utimaco Management GmbH vorbereitest
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical skills mentioned in the job description, especially around Linux server administration and TCP/IP networks. Be prepared to discuss your experience with these technologies in detail.
✨Showcase Your Customer Support Experience
Since the role involves direct customer interaction, highlight your previous experiences in customer support. Share specific examples where you successfully resolved technical issues or improved customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach complex technical problems. You might be asked to solve a hypothetical issue during the interview, so think through your problem-solving process and be ready to articulate it clearly.
✨Communicate Effectively in Both Languages
Fluency in both German and English is crucial for this position. Practice discussing technical topics in both languages to ensure you can communicate effectively with international customers during the interview.
