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- Aufgaben: Join us in revolutionizing cancer diagnosis and treatment through innovative research and customer support.
- Arbeitgeber: ARTIDIS is a cutting-edge health-tech start-up focused on personalized cancer care.
- Mitarbeitervorteile: Enjoy competitive salary, performance bonuses, and opportunities for rapid advancement in a dynamic environment.
- Warum dieser Job: Make a real impact in healthcare while working with a motivated international team.
- Gewünschte Qualifikationen: Ph.D. in Biomedical Engineering or related field; expertise in nanomechanics and medical device operations required.
- Andere Informationen: Expect frequent travel between the USA and Europe, with a strong emphasis on teamwork and direct communication.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
About ARTIDIS
ARTIDIS is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization. The ARTIDIS nanotechnology platform integrates different types of clinical data into the ARTIDISNET digital platform, allowing physicians to significantly shorten the current diagnostic process and benefit both the patient and the healthcare system. ARTIDIS enables professionals to design personalized cancer treatment plans tailored to individual patients‘ needs and desired outcomes.
Job Purpose
The Application Customer Service assumes a pivotal role within the realm of medical device operations, leveraging their expertise and experience to propel project success. They play a crucial role in formulating and implementing operational strategies, ensuring that the product or service attains the highest caliber in terms of quality standards and regulatory compliance. This job requires 100% on-site availability and 50% traveling required between the USA and Europe.
Duties and Responsibilities
- Conduct pre-clinical and clinical research to characterize the nanomechanical properties of solid tumors.
- Develop innovative protocols and methodologies for sample preparation, including establishing measurement standards and designing specimen holders.
- Continuously improve and execute measurement routines at customer sites and the ARTIDIS facility.
- Produce technical documentation, study reports, work instructions (WIs), and test plans to ensure compliance with FDA regulations and ISO quality standards.
- Provide flexible, on-site support to customers and study coordinators, adapting to hospital schedules as needed.
- Enhance and refine data analysis procedures, conduct statistical analyses, and execute analytical validation tests.
- Validate the performance of new measurement devices on biological samples at customer sites.
- Offer scientific and technical support to clients, ensuring the optimal functionality and performance of ARTIDIS products.
- Deliver education and training to customers and medical staff to enhance the performance and usability of ARTIDIS products.
- Collect and document user requirements and feedback to contribute to continuous product improvement.
- Visit hospital and customer sites regularly, maintaining a strong presence to support workflows and strengthen customer relationships.
- Qualifications
- Educational Background: Ph.D. or equivalent in Biomedical Engineering, Materials Science, or a related field
- Technical Expertise: Nanomechanical phenotyping in solid tumors, tissue/cell nanomechanics, sample preparation, data analysis, and validation.
- Medical Device Knowledge: Proficient in medical device operations, ISO 13485, FDA guidelines, CE Marking, and international regulatory standards.
- Customer Interaction: Skilled in technical assistance, customer service, product training, and tailoring solutions.
- Collaboration and Problem-Solving: Strong teamwork, troubleshooting, and ability to address challenges collaboratively.
- On-Site Support: Regular presence at customer sites in Europe and the USA, with frequent travel.
- Communication Skills: Exceptional written and verbal communication for technical documentation and presentations.
- Project Management: Capable of handling multiple projects, meeting deadlines, and working in a fast-paced environment.
Working Conditions
The environment is a typical start-up with an intrinsically motivated international team. Our company is an excellent place for rapid advancement and offers a promising opportunity to learn and share know-how in a very agile environment. The position requires the employee to go the extra mile when needed. We are looking for a team player who appreciates direct communication. The effort is rewarded with challenging tasks, the possibility to take responsibility, a highly driven team and work serving a significant purpose. The job position comes with a competitive salary and a bonus for outstanding performance.
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Customer Experience and Application Expert Arbeitgeber: Artidis
Kontaktperson:
Artidis HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Experience and Application Expert
✨Tip Number 1
Familiarize yourself with the latest advancements in nanomechanical phenotyping and solid tumor research. This knowledge will not only help you during interviews but also demonstrate your genuine interest in ARTIDIS's innovative technology.
✨Tip Number 2
Network with professionals in the biomedical engineering and medical device sectors. Attend relevant conferences or webinars to connect with potential colleagues and gain insights into the industry, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience with regulatory compliance, particularly FDA guidelines and ISO standards. Being able to articulate your understanding of these regulations will set you apart as a candidate who is ready to contribute from day one.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully supported clients or collaborated with teams in previous roles. Highlighting your ability to adapt to different situations will resonate well with ARTIDIS's emphasis on customer interaction.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Experience and Application Expert
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and qualifications required for the Customer Experience and Application Expert position at ARTIDIS. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in biomedical engineering, nanomechanical phenotyping, and customer service. Provide specific examples of how you've successfully managed projects or supported clients in similar roles.
Showcase Communication Skills: Since exceptional communication skills are crucial for this role, ensure that your application reflects your ability to produce technical documentation and deliver presentations. Use clear and concise language throughout your application.
Express Your Motivation: In your cover letter, convey your passion for working in a health-tech start-up environment and your commitment to improving cancer diagnosis and treatment. Explain why you want to be part of ARTIDIS and how you can contribute to their mission.
Wie du dich auf ein Vorstellungsgespräch bei Artidis vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your knowledge in nanomechanical phenotyping and medical device operations. Highlight any relevant experience you have with FDA regulations and ISO standards, as this will demonstrate your fit for the role.
✨Demonstrate Customer Interaction Skills
Since the role involves significant customer interaction, share examples of how you've successfully provided technical assistance or training in the past. This will showcase your ability to adapt to different customer needs.
✨Emphasize Collaboration and Problem-Solving
Prepare to discuss instances where you've worked collaboratively in a team to solve complex problems. This is crucial in a start-up environment where teamwork and adaptability are key.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly, especially when discussing technical topics. Strong communication skills are essential for creating documentation and delivering presentations, so be ready to demonstrate this during the interview.
