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- Aufgaben: Engage with customers to maintain relationships and extend contracts through various communication channels.
- Arbeitgeber: Join a dynamic team focused on customer retention and sales in a modern office environment.
- Mitarbeitervorteile: Enjoy hybrid work options, flexible hours, employee discounts, and fun events like summer parties.
- Warum dieser Job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Gewünschte Qualifikationen: Fluency in French is a must; German and English are a plus, along with strong communication skills.
- Andere Informationen: Ideal for those who thrive in a team-oriented environment and love building customer relationships.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Call Center Employee – Customer Retention / Sales / Communication (m/f/d)
What do we offer?
- Hybrid working model with home office option
- Flexible working hours through trust-based working hours
- At some locations a subsidized canteen and various free drinks
- Modern office space with very good transport connections
- Various employee discounts for activities and products
- Employee events such as summer and winter parties, as well as workshops
- Numerous training and development opportunities
- Various health offers, such as sports and health courses
What can you expect?
- You maintain existing customer relationships
- You extend existing contracts through convincing personal contact
- You clarify the value and added value of offers and products
- You communicate with customers via inbound, outbound, e-mail, chat, and letter
- You meet customer expectations and address customer concerns
What should you bring along?
- You are fluent in French, ideally German and English as well
- You possess strong interpersonal and communication skills to build a stable relationship of trust with our customers
- You confidently use common IT tools to navigate our internal systems, analyze customer data, and quickly identify potential for customer retention
- You have a great affinity for sales and strong negotiating skills to present attractive offers
- You embody team spirit and an eloquent manner, working closely and successfully with your colleagues to achieve the company’s goals together as a team
#J-18808-Ljbffr
Call Center Employee - Customer Retention / Sales / Communication (m/f/d) Arbeitgeber: Migrant Affairs
Kontaktperson:
Migrant Affairs HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Call Center Employee - Customer Retention / Sales / Communication (m/f/d)
✨Tip Number 1
Familiarize yourself with our products and services. Understanding the value and benefits of what we offer will help you communicate effectively with customers and address their concerns confidently.
✨Tip Number 2
Practice your communication skills in both French and English. Since fluency in these languages is crucial, engaging in conversations or role-playing scenarios can enhance your ability to build trust with customers.
✨Tip Number 3
Get comfortable with common IT tools that we use. Familiarity with our internal systems will allow you to analyze customer data efficiently and identify retention opportunities quickly.
✨Tip Number 4
Showcase your sales affinity by preparing examples of past successes in negotiation or customer retention. Being able to share specific experiences will demonstrate your capability and enthusiasm for the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Call Center Employee - Customer Retention / Sales / Communication (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Call Center Employee position. Understand the key responsibilities and required skills, especially the importance of customer retention and communication.
Highlight Language Skills: Since fluency in French is essential, ensure that your application clearly highlights your language proficiency. If you also speak German and English, mention this as it adds value to your application.
Showcase Communication Skills: In your cover letter or CV, provide examples of how you've successfully built relationships with customers in previous roles. Emphasize your strong interpersonal skills and ability to address customer concerns effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description, such as 'customer retention', 'sales', and 'team spirit', to demonstrate that you are a perfect fit for the role.
Wie du dich auf ein Vorstellungsgespräch bei Migrant Affairs vorbereitest
✨Showcase Your Communication Skills
Since the role requires strong interpersonal and communication skills, be prepared to demonstrate these during the interview. Practice articulating your thoughts clearly and confidently, and consider sharing examples of how you've successfully built relationships with customers in the past.
✨Highlight Your Sales Experience
Emphasize any previous experience you have in sales or customer retention. Be ready to discuss specific strategies you've used to extend contracts or convince customers of the value of products, as this will show your potential employer that you can contribute to their goals.
✨Familiarize Yourself with IT Tools
Since the job involves using common IT tools to analyze customer data, make sure you're comfortable discussing your experience with relevant software. If you have examples of how you've used technology to improve customer interactions or retention, share those during the interview.
✨Demonstrate Team Spirit
The company values teamwork, so be prepared to talk about how you've collaborated with colleagues in the past. Share instances where you worked together to achieve a common goal, and express your enthusiasm for contributing to a positive team environment.
