Team Lead Customer Service (m/f/d)

Our team in Hamburg currently has an opening for a Team Lead Customer Service (m/f/d)

YOUR ROLE & RESPONSIBILITIES

YOUR PROFILE

OUR OFFER

INTERESTED?

We look forward receiving your application.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

At least one job must be selected in order to apply. Apply Now

Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks.We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety..

Headquartered in Essen, Germany and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.

As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.

At least one job must be selected in order to apply. Apply Now

At least one job must be selected in order to apply. Apply Now

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Team Lead Customer Service (m/f/d)

Location: Hamburg/Germany

Team Lead Customer Service (m/f/d)

Our team in Hamburg currently has an opening for a Team Lead Customer Service (m/f/d)

YOUR ROLE & RESPONSIBILITIES

• Direkte Führung eines Teams von Kundendienstmitarbeitern (in verschiedenen Städten in Deutschland)
• Sicherstellung der Kundenzufriedenheit durch effizientes, kundenorientiertes Management des Kundenauftragsprozesses (für BES-Kunden)
• Sicherstellung eines effizienten und effektiven Auftragsabwicklungsprozesses inkl. Verwaltung, Abwicklung und Verfolgung im gesamten Ländercluster
• Sicherstellung einer proaktiven Kundenkommunikation (nach der Verkaufsabwicklung)
• Sicherstellung einer stringenten Verwaltung der Kundenstammdaten in allen Vertriebsgebieten/-distrikten
• Management der Schnittstelle zu Logistik & Operations (Auftragsverfolgung)
  Projektbezogene Koordination/Berichterstattung von After-Sales-Service-Aktivitäten

YOUR PROFILE

• mehrjährige einschlägige Erfahrung im Bereich des Kundendienstes
• Nachgewiesene Führungserfahrung und ausgeprägte zwischenmenschliche Fähigkeiten mit der Fähigkeit, Teams zu motivieren
• Ausgezeichnete Deutsch- und Englischkenntnisse in Wort und Schrift sowie ausgeprägte Kommunikationsfähigkeiten
• Gute Kenntnisse in der Anwendung von MS Excel, Word, PowerPoint, Teams sowie von CRM- und ERP-Systemen und SharePoint

OUR OFFER

• Bei uns erwarten Sie herausfordernde und vielseitige Aufgaben in einem abwechslungsreichen und sicheren Arbeitsumfeld
• Unser individualisiertes Einarbeitungsprogramm START garantiert Ihnen einen schnellen Einstieg
• Freuen Sie sich auf eine attraktive Vergütung inklusive Urlaubs- und Weihnachtsgeld
• Nutzen Sie die Vorteile unserer betrieblichen, arbeitgebergeförderten Altersversorgung
• Ihre Gesundheit ist uns wichtig: nutzen Sie unsere Vorsorgeangebote und erholen Sie sich an 30 Urlaubstagen im Jahr
• Bleiben Sie fit und leisten Sie gleichzeitig Ihren Beitrag für die Umwelt: Leasen Sie Ihr persönliches Wunsch-Dienstrad bequem und günstig über Brenntag

INTERESTED?

We look forward receiving your application.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

At least one job must be selected in order to apply. Apply Now

About Brenntag

Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks.We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety..

Headquartered in Essen, Germany and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.

As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.

For more information, please visit At least one job must be selected in order to apply. Apply Now Yes No Show Details

Job Details

At least one job must be selected in order to apply. Apply Now
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Team Lead Customer Service (m/f/d)

Hamburg/Germany

Employment Type:

Employee

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*

Your Last Name:
*

Select which language the email should be sent in.

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Brenntag AG, Messeallee 11

D-45131 Essen, Phone +492016496-0

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