Senior Account Delivery Manager (m/f/x)

Avenga is seeking an experienced Account Delivery Manager to gradually take over and manage our client portfolio in the DACH region, specifically focusing on Industrial sector clients. This role requires exceptional German and English language skills and a deep understanding of industrial market dynamics. The Account Delivery Manager will progressively assume management of existing DACH region Industrial clients, develop and maintain strong client relationships in German-speaking markets, ensure seamless account transition and continuous service delivery, and drive business growth and client satisfaction in the Industrial sector.

What you bring along:

• Minimum of 5 years of practical experience as a Delivery Manager or Senior Project Manager;
• Ability to anticipate client needs in alignment with their overall strategy and goals;
• Proactive approach to account management and service delivery;
• Excellent organizational skills for managing complex accounts;
• Proven leadership abilities in coordinating distributed teams;
• Capacity to maintain composure and reassure stakeholders in high-pressure situations;
• Good expertise in SDLC and Agile SW development methodologies;
• Knowledge of project, program, portfolio, or service delivery governance models;
• Skilled in assessing situations, challenges, and assets;
• Ability to identify bottlenecks and mitigate complex service-related issues;
• Proficiency in sophisticated risk identification, analysis, and mitigation strategies;
• Experience in managing risks across multiple projects or programs;
• Excellent communication skills in both English and German (written and verbal);
• Ability to communicate proactively with clients until issues are resolved.

Nice to have:

• Experience in one or more of the following industries: Manufacturing, Mobility/Transportation, Automotive.

This is your mission:

• Serve as the primary contact for clients, managing relationships and addressing business growth, escalations, and contracts;
• Understand international regulations and cultural nuances to effectively manage medium to complex accounts;
• Oversee end-to-end delivery of projects and services, ensuring high-quality solutions are delivered on time and within budget;
• Manage the project portfolio using diverse delivery methodologies;
• Handle budgeting, financial forecasting, and Profit & Loss analyses to ensure project profitability;
• Implement strategies for profit improvement;
• Facilitate proactive communication among delivery managers, project managers, and engineering teams;
• Propose executive decisions to higher management on both client and company sides;
• Lead business development activities, including negotiations and upselling opportunities;
• Review and close contracts with clients to drive business growth;
• By focusing on these core responsibilities, Account Delivery Managers are crucial in ensuring client satisfaction and fostering business success.

Avenga is a perfect environment for anyone eager to build a successful meaningful career, as we work with both global and local projects.

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