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- Aufgaben: Lead and scale the Client Success function, ensuring client satisfaction and operational efficiency.
- Arbeitgeber: Join a dynamic team focused on maximizing client retention and driving product adoption.
- Mitarbeitervorteile: Enjoy flexible work models, 30 vacation days, and a yearly education budget of 1,200€.
- Warum dieser Job: Be part of a high-performing team that values communication, collaboration, and continuous growth.
- Gewünschte Qualifikationen: 7+ years in Client Success or customer-facing roles, with strong leadership experience required.
- Andere Informationen: Fluent in English; German is a plus. Regular team events and mental health support provided.
Das voraussichtliche Gehalt liegt zwischen 72000 - 100000 € pro Jahr.
Intro
About the team
Your Mission
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Lead and scale the Client Success function, overseeing Client Success Management, Customer Support, and Technical Account Management teams.
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Develop and implement strategies for successful product delivery, maximising client retention and driving product adoption and operational efficiency.
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Ensure high levels of client satisfaction through clear communication, proactive issue resolution, and continuous relationship building.
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Build and mentor a high-performing team, ensuring clear LMA (Leadership, Management, Accountability).
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Define and track performance metrics, reporting progress to the leadership team regularly.
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Collaborate closely with Sales to ensure a smooth client handoff and align on upsell opportunities.
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Drive cross-functional collaboration with Product, Sales, and Engineering to ensure client feedback is incorporated into the product roadmap.
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Build scalable processes for client onboarding, product adoption and support, ensuring operational excellence and a seamless client experience.
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Ensure service SLAs are met, managing escalations as needed.
Ideally you are
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7+ years of experience in Client Success, Account Management, or customer-facing roles, with 3+ years in leadership positions.
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Proven track record of improving client satisfaction and retention while scaling teams in a high-growth environment.
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Strong experience in B2B industries, ideally in AdTech, MarTech, or SaaS, with deep understanding of managing service-enabled product delivery.
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Excellent communication and relationship-building skills, with a strong customer-first mindset.
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Analytical and data-driven, with the ability to set and track key metrics (e.g., NPS, churn, retention) and make data-informed decisions.
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Experience working with cross-functional teams (Sales, Product, Engineering) to drive product adoption and client success.
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Experience with managing technical product integrations and ensuring smooth operations with external partners.
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Fluent in English; German is a plus.
Perks of the Job
- We are open to flexible work models: we work on a hybrid mode and remotely.
- To encourage education and professional growth, we offer an individual yearly budget of 1,200€.
- You are entitled to 30 vacation days per year.
- We offer BVG company ticket, JobRad bike leasing, Urban Sports Club membership, company pension scheme.
- We care about your mental health and provide you with coaching and counseling sessions through the collaboration with the Fürstenberg Institut.
- Regular team events and company events organised by our People team (Trust us, they know how to throw a party!).
- We equip you with the latest hardware and provide you with all the tools you need to thrive.
Desired start date
#J-18808-Ljbffr
VP Global Client Success Arbeitgeber: Adsquare GmbH
Kontaktperson:
Adsquare GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: VP Global Client Success
✨Tip Number 1
Make sure to showcase your leadership experience in Client Success roles. Highlight specific examples where you've successfully scaled teams and improved client satisfaction, as this is crucial for the VP position.
✨Tip Number 2
Demonstrate your analytical skills by preparing to discuss key performance metrics you've tracked in previous roles. Be ready to explain how you've used data to drive decisions and improve client retention.
✨Tip Number 3
Emphasize your experience with cross-functional collaboration. Prepare examples of how you've worked with Sales, Product, and Engineering teams to enhance product delivery and client success.
✨Tip Number 4
Since the role requires a customer-first mindset, think of instances where you've proactively resolved client issues or built strong relationships. This will show that you align with our values at StudySmarter.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: VP Global Client Success
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in Client Success, Account Management, and leadership roles. Emphasize your achievements in improving client satisfaction and retention, especially in high-growth environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your ability to lead teams effectively. Mention specific strategies you have implemented in the past that align with the responsibilities outlined in the job description.
Highlight Relevant Metrics: In your application, include key performance metrics you have tracked in previous roles, such as NPS, churn rates, and retention figures. This demonstrates your analytical skills and data-driven approach.
Showcase Cross-Functional Collaboration: Provide examples of how you have successfully collaborated with Sales, Product, and Engineering teams in the past. Highlight any initiatives where client feedback was incorporated into product development.
Wie du dich auf ein Vorstellungsgespräch bei Adsquare GmbH vorbereitest
✨Showcase Your Leadership Experience
Make sure to highlight your previous leadership roles and how you've successfully built and mentored high-performing teams. Share specific examples of how you implemented strategies that improved client satisfaction and retention.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in your past roles. Talk about the key metrics you've tracked, such as NPS or churn rates, and how these influenced your strategies for client success.
✨Emphasize Cross-Functional Collaboration
Illustrate your experience working with Sales, Product, and Engineering teams. Provide examples of how you facilitated smooth client handoffs and incorporated client feedback into product development.
✨Communicate Your Customer-First Mindset
Convey your commitment to client satisfaction through clear communication and proactive issue resolution. Share stories that demonstrate your ability to build strong relationships and ensure a seamless client experience.
