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- Aufgaben: Lead customer success initiatives and ensure clients thrive with our Flip app.
- Arbeitgeber: Join Flip, a dynamic company revolutionizing employee communication for frontline workers.
- Mitarbeitervorteile: Enjoy a collaborative environment, opportunities for growth, and the chance to shape customer experiences.
- Warum dieser Job: Be part of a passionate team that values customer relationships and drives impactful change.
- Gewünschte Qualifikationen: 3+ years in customer success or project management, strong communication skills, and a proactive mindset.
- Andere Informationen: Fluent in German and English is essential; embrace a fast-paced, energetic work culture.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
Job Description
You are a passionate Customer Success Manager and love to have direct contact with customers from different international industries? Do you see identification with our product as your top priority? Your enthusiasm is contagious? If you say „yes“ three times, we should definitely get to know each other.
At Flip, you can expect a Customer Success department that is divided into CS Management, Support and CS Engineering. This enables us to offer our customers an optimal experienceand find the right answer to every question. As part of a dedicated CSM team, you will proactively ensure that our customers are successful and satisfied and realise the full potential of their Flip app.
What you can expect from us
- Independently onboard and support our strategic Mid-Market & Enterprise customers to ensure successful implementation and scaling of our solutions.
- Design and implement customer-specific account development strategies to become the world’s most used employee app and revolutionise the way frontline workers work.
- Build and maintain sustainable, trusting and successful customer relationships.
- Project management throughout the entire customer journey, including planning, implementation and monitoring of projects as well as coordination with internal and external stakeholders.
- Active involvement in shaping and continuously optimising our Customer Success area with the opportunity to take responsibility for internal projects, teams or the development of new best practices.
- You are the internal advocate of our customers to the other teams such as Product and Engineering and thus contribute to the continuous development of our product.
What you bring with you
- At least 3 years of professional experience in customer success, consulting, account management or project management, preferably in a B2B SaaS scale-up.
- Sound project management skills with a talent for prioritisation
- You have strong communication and empathy skills in dealing with customers: the ability to proactively manage customer expectations, recognise their needs and translate them into action.
- You are used to working in an energetic and dynamic environment and managing multiple projects and processes in parallel
- You are a charismatic and customer-centric team player who inspires internal and external stakeholders with an entrepreneurial mindset, but also with a practical hands-on mentality
- Excellent communication and presentation skills in German and English round off your profile
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(Senior) Customer Success Manager (m/f/d) Arbeitgeber: Flip GmbH
Kontaktperson:
Flip GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: (Senior) Customer Success Manager (m/f/d)
✨Tip Number 1
Familiarize yourself with the specific challenges and needs of Mid-Market and Enterprise customers in the B2B SaaS space. This knowledge will help you demonstrate your understanding of their requirements during the interview.
✨Tip Number 2
Prepare examples from your previous experience where you successfully managed customer relationships and implemented account development strategies. Highlight how these experiences align with the responsibilities outlined in the job description.
✨Tip Number 3
Showcase your project management skills by discussing specific projects you've led, focusing on your ability to prioritize tasks and manage multiple processes simultaneously. This will demonstrate your fit for the dynamic environment at Flip.
✨Tip Number 4
Emphasize your communication and empathy skills by preparing to discuss how you've effectively managed customer expectations and translated their needs into actionable solutions. This is crucial for a role that involves being an internal advocate for customers.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: (Senior) Customer Success Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the (Senior) Customer Success Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success, consulting, or project management. Use specific examples that demonstrate your ability to manage customer relationships and projects effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the company's mission. Mention your enthusiasm for the role and how you can contribute to the team’s goals.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects your ability to communicate clearly and effectively. Use concise language and structure your application well to make a positive impression.
Wie du dich auf ein Vorstellungsgespräch bei Flip GmbH vorbereitest
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for customer success during the interview. Share specific examples of how you've positively impacted customer relationships in your previous roles, and demonstrate your commitment to ensuring customer satisfaction.
✨Highlight Your Project Management Skills
Since project management is a key aspect of this role, be prepared to discuss your experience managing multiple projects simultaneously. Provide concrete examples of how you prioritized tasks and coordinated with various stakeholders to achieve successful outcomes.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this position. Practice articulating your thoughts clearly and confidently. Be ready to showcase your ability to manage customer expectations and translate their needs into actionable strategies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer-centric approach. Think of situations where you successfully navigated challenges or turned around a difficult customer relationship, and be ready to share those stories.
