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- Aufgaben: Support logistics tech, solve IT issues, and improve processes in a dynamic team.
- Arbeitgeber: Join Fenix Outdoor, a leader in premium outdoor products and sustainable practices.
- Mitarbeitervorteile: Enjoy 30 vacation days, bike leasing, gym memberships, and a healthy work-life balance.
- Warum dieser Job: Be part of a passionate team transforming logistics with innovative tech solutions.
- Gewünschte Qualifikationen: Fluent in English and German, with IT support experience and strong communication skills.
- Andere Informationen: This full-time role is based in Hamburg or Ludwigslust, Germany.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Are you an experienced IT Support professional interested in logistics? Are you a natural problem solver who enjoys working in a dynamic team? Do you have passion for premium and sustainable outdoor products? Does this sound like the next challenging trek in your career? Apply now to start the adventure!
ABOUT THE ROLE
The IT Support Specialist plays a critical role as a representative of our global Fenix Tech organisation, supporting our central distribution center based in Ludwigslust, Germany as well as our other warehouses worldwide. As this is a new position, you will have the exciting opportunity to make the role your own and build new processes together with stakeholders in the Logistics and Tech teams. You will be responsible for providing onsite support, approaching challenges with a positive and solution-orientated mindset.
This is a full-time opportunity based in either Hamburg or Ludwigslust, Germany that will report directly through to our IT Operations Manager.
You will also be responsible for:
- Prioritizing and resolving technical issues for logistics specific hardware and software (robotic WMS solutions, printers, etc).
- Reviewing of Service Level Agreements and contracts.
- Effectively translating complex, technical concepts into easy-to-understand language to assist non-technically oriented stakeholders and help them understand how the systems support their processes.
- Providing limited after-hours support.
- Focusing on continuous improvement, identifying and assisting with opportunities on how the Tech team can optimize the logistics team ways of working.
- Be a partner in change management cases and projects related to logistics.
WHO YOU ARE
- Fluency in English and German is necessary for this role.
- Customer-focused IT Professional with preferably experience in Logistics and IT-support.
- Training (Apprenticeship) in related field or work experience.
- Team player who can collaborate with internal and external stakeholders.
- Demonstrated experience in project management and strong communication skills that will see you plan, lead, and implement new processes and ways of working.
- Strong skills in critical thinking with the ability to confidently drive data-based decisions.
- Driver’s License.
ABOUT US
At Fenix Outdoor, we create life-altering experiences in nature through providing a full range of products and speciality outdoor retail stores across several countries. Our company enables people to enjoy life outside.
Our house brands include Fjällräven, Hanwag, Tierra, and Royal Robbins. Our European retail stores give outdoor enthusiasts the right tools and apparel for every stage in their journey. Additionally, our common service operation supports our companies, teams and business globally. We span across 20 countries and treasure the international, multi-cultured and supremely unique heritages that make up our organization’s DNA.
Join our Fenix Tech department in the exciting journey of transforming our organization into a digitally capable and competitive company. You’ll be a part of a dynamic, talented, and ambitious team that works in small, focused expert areas, but also as a larger product team and cross-collaborative operation with other departments.
We offer a lot, here is some of what you can expect at Fenix Outdoor Group:
- A challenging environment that treasures ambition.
- Highly ambitious Digital Tech department with innovative vision on data and digital development.
- Colleagues with similar values and passions who drive things forward.
- A multi-cultured working environment with a goal of promoting healthy work-life balance for all our employees.
- Company culture rooted in the values of our founders and leaders, living and breathing sustainability to ensure our businesses success for generations to come.
- Bike Leasing / Gym Membership / Mental Health Provider / BAV / VWL.
- 30 days of vacation.
HOW TO APPLY
If you fit this profile, please do not hesitate to apply through our career page now! Applications are processed on an ongoing basis and the position can be filled prior to closing. We look forward to reading your application!
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IT Support Specialist Logistics (w/m/d) Arbeitgeber: Fenix Outdoor
Kontaktperson:
Fenix Outdoor HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Specialist Logistics (w/m/d)
✨Tip Number 1
Make sure to highlight your experience in IT support, especially in logistics. Familiarize yourself with common logistics software and hardware, such as robotic WMS solutions, as this will show that you understand the specific challenges of the role.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. This will help you stand out as a candidate who can approach challenges with a positive and solution-oriented mindset.
✨Tip Number 3
Since communication is key in this role, practice explaining complex technical concepts in simple terms. This will prepare you for interactions with non-technical stakeholders and show that you can bridge the gap between tech and logistics.
✨Tip Number 4
Familiarize yourself with Fenix Outdoor's values and sustainability initiatives. Showing that you align with the company's mission and culture can make a strong impression during the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Specialist Logistics (w/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Support Specialist position. Highlight your relevant experience in logistics and IT support in your application.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the job description. Emphasize your problem-solving abilities, customer focus, and any experience you have with logistics-specific hardware and software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outdoor products and your motivation to join Fenix Outdoor. Mention how your background in IT support can contribute to optimizing logistics processes.
Highlight Language Proficiency: Since fluency in English and German is necessary for this role, make sure to clearly state your language skills in your application. Provide examples of how you've used these languages in a professional context.
Wie du dich auf ein Vorstellungsgespräch bei Fenix Outdoor vorbereitest
✨Show Your Problem-Solving Skills
As an IT Support Specialist, you'll need to demonstrate your ability to tackle technical issues effectively. Prepare examples of past challenges you've faced in logistics or IT support and how you resolved them.
✨Communicate Clearly
Since you'll be translating complex technical concepts for non-technical stakeholders, practice explaining technical terms in simple language. This will showcase your communication skills and your ability to work collaboratively.
✨Highlight Your Team Player Attitude
Fenix Outdoor values collaboration. Be ready to discuss experiences where you successfully worked within a team, especially in dynamic environments. Emphasize your adaptability and willingness to support others.
✨Demonstrate Continuous Improvement Mindset
The role involves optimizing processes. Think of instances where you've identified areas for improvement in previous roles. Share these examples to show your proactive approach and commitment to enhancing workflows.
