Client Service Director

Agency Account Management (Advertising, Arts & Media)

Full time

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We’re on the lookout for an experienced Client Service Director who\’ll be responsible for the leadership and management of the client service team, overseeing the performance and profitability of our client portfolio. In addition, you will directly manage 2-4 key accounts yourself – but you wouldn\’t have it any other way, because you\’re a legend.

About Claxon (

Claxon is a multi award-winning advertising agency that helps ambitious brands be heard. Trusted by industry leading brands like Oroton, Celebrity Ink, Binance, Accor Hotels and Dymocks – we help businesses grow.

Claxon HQ is on the Gold Coast with teams in Sydney, Melbourne and NZ.

We\’re an integrated agency across media, creative, experience and data, and have a very strong commitment to innovation. We\’ve completely embraced AI within the agency and have woven it within every fibre of our business. If you\’re excited about AI and the impact it can have within agency life then you\’ll feel right at home at Claxon.

About the role

The position of Client Service Director is a key position within the agency responsible for leading and managing the existing Client Service team of 3 whilst directly managing 2-4 key clients yourself. You\’ll be responsible for the performance and profitability of the entire client portfolio and will have a north star of ensuring that all clients are happy and satisfied.

You\’ll report directly to the CEO and work closely with the Digital Director, Associate Client Services Director, and Chief Growth Officer. This is a great opportunity to play a critical part in our growth and expansion as an agency and you\’ll be part of the agency\’s leadership team.

This is a fulltime WFH role with regular trips to Claxon HQ on the Gold Coast.

A huge benefit of being a Claxonite is that we work a 4 day work week, with all team members working their standard 38 hour week Monday – Thursday, meaning that we\’re closed on Fridays. This industry leading benefit allows team members to ensure they\’re rested and rejuvenated, allowing them to increase productivity over the course of the working week. This is a huge benefit not only to our team but to our clients.

In addition, you\’ll also enjoy Flextime, allowing you flexible start and finish times, and an extra 1 week annual leave per year for your professional development.

About you

• You\’re an experienced client service professional with a minimum of 7 years agency experience within the CS function.
• You\’re extremely commercially minded, and are completely comfortable having hard conversations where required, whether that\’s holding clients or the internal team accountable.
• You\’re confident and unshakeable, completely at home with dealing with clients at a C-Suite / Board Level.
• You bring a minimum of 3 years as a Client Services Director (or equivalent) within an agency environment leading a team.
• You have at least 2 years of HoldCo / Network Agency experience in a senior CS role (preferred but not essential).
• You have a genuine drive to provide a world-class client experience and feel at home within a fast-paced agency environment.
• You desire the ability to have real impact within your role, both client facing and internally, but in addition, you seek an opportunity to have impact across the entire business as a leader.
• You love the idea of working in an ultra-collaborative environment where you play and win as a team.
• You may, or may not be a ping pong master.
• You have exceptional client communication and relationship management skills and are extremely comfortable at the most senior levels.
• You\’re a master at setting and then managing client expectations and escalation management comes second nature.
• You have experience in working with creative, media and strategy teams, have a strong understanding of how it all fits together.
• You\’re passionate about growing revenue for our clients and are always looking for ways to both deepen and widen the relationship.
• You long to be part of a high-performance team culture and the chance to be surrounded by other A-Players.
• You can contribute some epic Spotify playlists to the mix.
• Lastly but most importantly, is attitude. We\’re looking for a vibrant, dynamic go-getter who is self-driven and absolutely motivated by success. The successful candidate will be a tenacious relationship developer looking to join a leading Australian independent agency.

Our Purpose: To help businesses grow.

Our Mission: We design and deliver growth strategies that cut through.

Our Vision: To be the world\’s leading growth agency.

Our Brand Values: We are Bold, We are Relentless, We are Calculated, We are Human.

This is the opportunity you\’ve been looking for.

Claxon is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Your application will include the following questions:

• How many years of people management experience do you have?
• Which of the following statements best describes your right to work in Australia?
• How many years\‘ experience do you have as a Client Services Director?
• How many years of project management experience do you have?
• How much notice are you required to give your current employer?
• What\’s your expected annual base salary?
• How many years\‘ experience do you have as an account director?

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